Course details
CRM - Customer Relationship Management is an endorsed course for forming a better customer management in your company. Earning customer satisfaction is the main goal for increasing a company's exposure. This course is designed to master the learner on making the best use of CRM.
This CRM - Customer Relationship Management comprehensive course will educate you about building a strong CRM - Customer Relationship Management. There are demonstrations of the technology for making better interactions with the customers during the customer life-cycle. You will be able to help your customer stay informed and satisfied from their research to purchase and even post shopping experience.
CRM - Customer Relationship Management is winning over the market fast and your company can keep on track with better customer management tools and applications. Whether you are a business owner or looking forward to pursuing a career in customer service, this is a must to get a grip on a popular CRM system. So, if you do not want to lag behind, grab this course right away and enrich your territory!
Learning OutcomesBy the end of this CRM - Customer Relationship Management course you will be able to learn:
Understanding CRM
Adapting CRM techniques
Learning about the customer
Making customer service strategies
Ensuring the best customer service
Making your customer comfortable and come back
Pre to post shopping customer support
Various faces of customer resource management
Building connection with the development team
Study Cruise HighlightsBy doing our CRM - Customer Relationship Management course you will be able to get:
24/7 access to the course for lifetime
High-quality e-learning study materials
Efficient exam system, assessment and instant results
The UK and globally prestigious certification
Developed by qualified professionals with updated resources
Get Hardcopy certificate With FREE SHIPPING
Available to students anywhere in the world
Course CurriculumOur CRM - Customer Relationship Management course is broken down into 10 quality lessons, which we believe will help you to easily get the knowledge of each concept - from the fundamentals to the most advanced aspects of this skill. If you want to kick start your career with the right knowledge of the industry, then this is a sure way to success.
This CRM - Customer Relationship Management course is designed with the following modules:
Module 01: CRM - Customer Relationship ManagementThe first module discusses how to handle your CRM - Customer Relationship Management in your everyday ;
Module 02: What CRM Is and Who It ServesThe second module includes lessons on Different Faces of CRM
Module 03: Checklist for SuccessThe third module discusses on the Evaluation Metrics and Confidentiality Issues
Module 04: Requirement Driven Product SelectionThe fourth module is about the requirement driven product selection and determining function.
Module 05: Considerations in Tool SelectionThe fifth module elaborates on deciding on what's your function in the field and getting information in and out.
Module 06: Strategies for Customer RetentionThe sixth module determines how to Get More from Your Core and assess Customer Scenarios.
Module 07: Building the FutureThe seventh module discusses the barriers of CRM and how to overcome the obstacles.
Module 08: Homegrown vs Application Service ProviderIn this module, you will be able to judge from a broader perspective.
Module 09: The Development TeamThe ninth module is about the development team and how to make the best function out of the team.
Module 10: Evaluating and Reviewing Your ProgramThe last module is about Customer Profiles, Customer Life Cycles and Evaluating and Reviewing CRM.
AssessmentAfter finishing the course thoroughly, you will need to pass an automated, multiple-choice questions exam, which will give you the immediate result once you complete the test. To make the deal sweeter, we offer you all of these in a one-time payment!
Updated on 04 March, 2022 - Read Less