- Duration: Upto 4 Hours
- Timings: Part Time, Flexible
Course details
This Customer Service Skills course will train you on customer service, setting goals, the critical elements of customer service, communication skills, telephone techniques, and ways of dealing demanding customers, stress as well as coping with challenges assertively.Throughout these Customer Service Skills course, you will learn to understand what a customer service approach is as well as how your behaviour affects others behaviour. This course will demonstrate confidence and skill as a problem solver and apply techniques to deal with challenging customers, along with the knowledge to provide excellent customer service. Overall, this course will allow you to pursue a wide range of expertise for a rewarding career on Customer Service in the workplace or scope to pursue more classes at a higher level.
Highlights of Customer Service Skills
- Our courses are aligned systematically and with updated guidelines.
- You will find our courses easy to adapt and comfortable to learn.
- Qualified tutors and professionals develop our courses.
- You get a fully online, engaging and interactive course.
- You get self-paced learning facilities.
- You have unlimited access to your course materials.
- Our courses are Desktop, Laptop, Tablet and Smartphone friendly.
- Our customer support team is 24/7 available for you.
- Our concern is to make the lesson more accessible and quickly adaptable for our learner.
- We wish our effort helps you to bloom and let you fluoresce humankind what motivates us to work hard to offer the perfect course.
- Lifetime Access
- Quality course developed by qualified professionals out of high quality and updated resources
- Easily demonstrated and interactive lessons almost diminish the gap between virtual and physical training
- 100 per cent online self-paced courses with 24/7 tutor/customer support
- Study in a user-friendly, advanced online learning platform
- Quickly adaptable and always available courses designed to learn in any device
We have divided the Customer Service Skills Course into sixteen user-friendly modules
Module 01: What is Customer Service?
Module 02: Q&A
Module 03: Setting Goals
Module 04: The Critical Elements of Customer Service
Module 05: The Second Critical Element – Procedures
Module 06: The Third Critical Element – Culture
Module 08: The Fifth Critical Element – Measurement
Module 09: The Sixth Critical Element – Reinforcement
Module 10: Communication Skills
Module 11: Telephone Techniques
Module 12: Dealing With Difficult Customers
Module 13: Dealing With Challenges Assertively
Module 14: Dealing With Difficult People
Module 15: Reflective Practice
Module 16: Dealing With Stress
Updated on 18 May, 2021
Eligibility / Requirements
Customer Service Skills Course Designed By Qualified Professionals.
There are no academic entry requirements for this Sales Training: Building Relationships course, and it is open to students of all academic backgrounds.
Job roles this course is suitable for:
Customer Business Manager , Customer Service Specialist , Customer service consultantAbout Skill Express
SkillExpress is your trusted platform for the most trending and useful online courses. Starting our journey officially in 2020, our efforts are keen on drafting, developing, and delivering online courses to train you for working collaboratively in a competitive work environment. Our team consists of professionals of different sectors working solely on their experiences and practical approaches to come up with a compelling and realistic course. Thus, it makes our courses suitable for all the people engaged in their respective fields.
We believe that all courses should provide you with ways to improvise on yourself, including your skillset, knowledgebase, and help you prove yourself as an asset in your workplace. We aim to devise interactive courses that would be both theoretically and practically correct and compatible with your field of interest. We work in ensuring that our learners don’t need any extra assistance while working and can learn any time, anywhere without any hassle!
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