Conflict Management

Course details

OVERVIEW: The Conflict Management course is growing in significance as Conflict Management is a very important aspect in today’s business environment. This Conflict Management training is designed to help professionals improve their workplace communication skills and master the fundamentals of conflict resolution. Through these Conflict Management classes, professionals get equipped with the relevant skills to manage conflicts in today’s global business society in an efficient way.

CAREER OPPORTUNITIES:

Market Trends:

Conflict management skills play a vital role in today's multigenerational and diverse work environment. According to , conflict management skills are among the top soft skills employers are looking for while recruiting. Hence, the job market is quite positive for professionals undergoing Conflict Management training.

Salary Trends:

Professionals with better conflict managing ability are often offered impressive salary packages in today’s business world. As per the data from , Managers with conflict management skills typically earn around AED 10,000 per month in Dubai. Hence, professionals, post-completion of the Conflict Management training, have numerous job opportunities and increased earning potential.

Demand and Opportunities:

These Conflict Management training courses in Dubai increase the scope of professionals for job opportunities with a wide range of industries due to increased team performance, increased productivity, and decreased grievances and complaints. Professionals post-completion of this Conflict Management training program find job roles as Managers, Team Leads, Supervisors, and Chief Executives. This Conflict Management training gives an assurance of all the necessary competencies required in the above job roles, thus making these opportunities easier to avail.

COURSE OUTLINE:

Module 1: Current Strategies for Handling Conflict in the Workplace

• Defining confrontation
• Identifying where you focus your attention and energy
• Role of managing conflict in the workplace
• Current conflict resolution strategies
• Presentation, practice sessions in pairs with co-coaching, facilitated group review

Module 2: Conflict Styles

• Thomas Kilmann Conflict Mode Instrument
• Recognizing different styles of conflict
• Recognizing your own preferred way of dealing with conflict
• Identifying the impact of different conflict styles
• Presentation, individual questionnaire, and reflection, small group exercise, and review

Module 3: Process for Managing Conflict

• Crosby’s conflict process
• Reviewing different stages of the conflict process
• Recognizing contributions and potential conflict management strategies to change the outcome
• Presentation, individual reflection and pairs exercise, group review

Module 4: Influencing and Assertiveness Styles

• The wheel of influencing
• Non-verbal elements of influencing
• Stating wants
• Using consequences
• Suggesting and proposing ideas
• Giving feedback
• Adapting to the situation with integrity
• Presentation, pairs exercise, and practice, facilitated group review

Module 5: Conflict Resolution Activities

• Testing out the use of current and new confrontation management strategies
• Practice sessions in pairs or trios facilitated group review

Module 6: Action Planning and Reflection

• Review of learning and action planning, course feedback
• Individual reflection and action planning exercise facilitated group review

KEY TAKEAWAYS:

After successful completion of this Conflict Management course, candidates will be able to:

• Deploy efficient conflict resolution by analyzing key organizational issues
• Increase productivity by gaining an in-depth understanding of the various components of conflict
• Manage risk by addressing conflicts effectively at your workplace
• Collaborate with co-workers by developing appropriate communication skills
• Resolve and manage conflicts by mastering the fundamentals of conflict resolution techniques

ACCREDITATION:

This Conflict Management training program is accredited by ISO 9001: 2015 and the Knowledge and Human Development Authority (KHDA).

ALUMNI:

Our academy graduates after undergoing the Conflict Management training in Dubai, are successfully placed in some of the top-notch companies in Dubai like Emirates, Jumeirah, Aramex, Airarabia, Damac, Emaar, Emirates NBD, Dubai Islamic Bank, etc. They are entrepreneurs, career changers, and lifelong learners.

WHY LEARNER’S POINT:

As one of the leading providers of Conflict Management training courses in Dubai, Learners Point aims to help professionals master the necessary skill set of Conflict Management and promises them a successful career ahead.
Following are the USPs our Conflict Management training courses in Dubai offers you:

• We look at real-world scenarios organizations face and formulate our Conflict Management training courses in Dubai by evaluating practical requirements
• Apart from theoretical knowledge, we also focus on practical case studies to enable professionals to have a reality check and insight into what exactly will be expected out of them while delivering in a demanding role
• We also equip professionals with hands-on experience by offering assignments related to the real-life work environment
• Apart from organizing group sessions, we also try to enhance the quality of our Conflict Management course by offering a guided learning experience
• We also take a discrete approach to career guidance so that the candidate can be successfully placed as a professional

Updated on 22 August, 2024