Online
- Duration / Course length: 1 To 2 Months Start now
- Certificates:
- Course delivery: This course is delivered in video format
Course details
Vskills has developed a new strategic framework for Skill Development for early school leavers and existing workers, especially in the unorganized sector to improve their employability called Trade Employable Skills (TES).
Trade Employable Skills does effective assessment and certification of candidates in different trade disciplines like Electrical, Electronics, Agriculture, Chemical, Automobile, IT, etc to make them job ready.
Why should one take this certification?
To demonstrate clear understanding and practical aspects and to get a visible recognition for this knowledge.
Please note, learning resources are NOT provided and only certification and assessment are applicable.
Benefits of Certification
- Government certification
- No Minimum educational qualification
- No time commitment
- Improve employability
- Certification valued and approved by Industry
How It Works
- Select Certification & Register
- Receive Online e-Learning Access (LMS)
- Take exam online anywhere, anytime
- Get certified & Increase Employability
- Duration: 60 minutes
- No. of questions: 50
- Maximum marks: 50, Passing marks: 25 (50%).
- There is NO negative marking in this module.
- Online exam.
TABLE OF CONTENT
Customer Service Fundamentals
- Importance of Customer Service
- Customer Service Principles
Communication Skills
- Effective Communication
- Active Listening
Problem Solving and Conflict Resolution
- Handling Customer Complaints
- Conflict Resolution Techniques
Product Knowledge
- Understanding Company Products/Services
- Providing Product Information
Telephone and Email Etiquette
- Phone Etiquette
- Email Correspondence
Customer Service Standards and Metrics
- Service Quality Standards
- Measuring Customer Satisfaction
Handling Difficult Customers
- Dealing with Challenging Situations
- Customer Retention Strategies
Practical Customer Service Scenarios
- Role-Playing Customer Interactions
- Resolving Customer Complaints
- Handling Inquiries Updated on 07 February, 2024
Eligibility / Requirements
Anyone can apply for the online certification
Job roles this course is suitable for:
Customer Support Specialist , Client Support Coordinator , Help Desk SpecialistAbout Vskills
Vskills is the largest certification body of India. We conducts skills testing and certification exam to improve employability. The certifications are quite popular and top companies hire Vskills certified professionals.Companies have benefitted by hiring pre-certified candidates from Vskills and also use the certifications for their in house employee appraisals. Certification helps in distinguishing individuals to demonstrate their domain knowledge or skills needed for a specific profile. So a professional certification offers tangible benefits to both the individual and the employer.
Tests are conducted in a secure and unbiased manner, and certificates are awarded based on merit of the candidates who qualify tests.
Vskills certifications are for relevant qualifications that help students/employees quantify and prove those skills that are valued by the employer and are in great demand.
294 students have enrolled with Vskills through Laimoon
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