Call Centre Diploma

Course details

Our Call Centre Training Diploma course will let you know the secret techniques of becoming a perfect call centre employee. With an addition to this, this course will help the employees to build soft skills, thus getting an edge over others. This Call Centre Training Diploma course will also help the company to get super-skilled staff members who will be more passionate and dedicated to their area of expertise. From the learnings of this Call Centre Training Diploma course, you will be thrilled to grab this golden opportunity of becoming a call centre agent and get amazing versatile experiences in your day to day life!

Call Centre Training Diploma course will let you know the techniques of verbal communication and how to serve and delight properly. You will be enabled to figure out the right question at the right time and learn the extraordinary benefits of telemarketing. This Call Centre Training Diploma course will also teach you the mystery to handle the cold and warm phone calls and get the best outcome. You will be able to create an emotional connection with the client resulting in boosting the productivity of your company. You should get this Call Centre Training Diploma course right now to get every knowledge you need to become an excellent call centre specialist.

Call Centre Training Diploma course will not only build your confidence but also help you to train others. This course will help you to attract talent as well as creating promotion opportunities. You will be enriched by learning how to perfect the script, handling objections and closing the sale. This Call Centre Training Diploma course will make you understand the concepts of taking messages and closing down the voice. Moreover, this course will provide you with the negotiation techniques, high impact moments and dealing with difficult customers as well. In a word, this Call Centre Training Diploma course will assist you in becoming an expert in the call centre sector!

Learning Outcomes

• It's Not What You Say; It's How You Say It
• In the Absence of Body Language
• Being Yourself and Sounding Your Best
• A Service Image
• Define the Customer and Client
• About Relationships
• Adjust your speech

Why Choose Study Cruise?

• 24/7 access to the Call Centre Training Diploma course for 12 months
• High-quality Call Centre Training Diploma course e-learning study materials
• Efficient exam system, assessment and instant results
• The UK and globally prestigious certification on the Call Centre Training Diploma course
• Developed by qualified professionals with updated resources
• Get Hardcopy certificate With FREE SHIPPING on the Call Centre Training Diploma course
• Available to students anywhere in the world

Description

Our Call Centre Training Diploma course is broken down into 28 flexible lessons, which we believe will help you to easily get the knowledge of each concept - from the fundamentals to the most advanced aspects of this skill. If you want to kickstart your career with the right knowledge of the industry, then this is a sure way to success.

This Call Centre Training Diploma course is designed with the following modules:

• Module 01: What's Missing in Telephone Communication?
• Module 02: Verbal Communication Techniques
• Module 03: Who are Your Customers?
• Module 04: To Serve and Delight
• Module 05: Did You Hear Me?
• Module 06: Asking the Right Questions
• Module 07: Saying No
• Module 08: Sales by Phone
• Module 09: Taking Messages
• Module 10: Staying Out of Voice Mail Jail
• Module 11: Closing Down the Voice
• Module 12: Cold and Warm Calls
• Module 13: Developing a Script
• Module 14: Perfecting the Script
• Module 15: Going Above and Beyond
• Module 16: Handling Objections
• Module 17: Closing the Sale
• Module 18: Feelings
• Module 19: Changes in the Customer
• Module 20: Negotiation Techniques
• Module 21: It's More Than Just a Phase
• Module 22: High Impact Moments
• Module 23: Tips for Challenging Callers
• Module 24: Dealing with Difficult Customers
• Module 25: Phone Tag and Getting the Call Back
• Module 26: This is My Mentor
• Module 27: Stress Busting
• Module 28: News from Within

Updated on 04 March, 2022 - Read Less