Call Center

Course details

Nowadays, jobs in call centres is a very appealing and a well sort out wanted job. The youths of this generation seek call centre jobs because it demands minimal start experience, offers high salary and rewards, and incentives to develop your communication skills.

A quality course on call centre training will keep you ahead of others and develop your communication and intrapersonal skills while bringing success in your personal and professional life.

Our course on Call Center Training will help you to pursue your career in call centre agents or help if you are already working as one to learn how they can make the most out of their telephone-based work. In addition, it will help you to understand what are the best ways to listen and be heard.

The course is designed to introduce the skills that will make anyone stand out from the crowd. As a result, you will be able to make yourself a confident, productive professional who knows how to manage relationships with sales prospects successfully.

Special Offer

• Learner will get Free Certificate
• No Extra fees
• Lifetime Course Access

Why Choose the Call Center Training course?

• Developed by Qualified Professionals With Updated Materials
• 24/7 Learning Support and Assistance
• Course completion free PDF certificate
• High-quality E-learning Study Materials
• No Hidden Fees or Exam Charges
• Access the Course Anywhere in the World
• Self Paced Learning and Laptop, Tablet, Smartphone Friendly

Call Center Training

Course Curriculum

Module 01: What's Missing in Telephone Communication?

It's Not What You Say; It's How You Say It
In the Absence of Body Language
Module 02: Verbal Communication Techniques

Being Yourself and Sounding Your Best
A Service Image
Module 03: Who are Your Customers?

Define the Customer and Client
About Relationships
Module 04: To Serve and Delight

Adjust your speech
Module 05: Did You Hear Me?

Listening Skills
The Mission: To Listen
Module 06: Asking the Right Questions

Open Questions vs Closed Questions
Probing Techniques
Module 07: Saying No

When We Say "No"
Module 08: Sales by Phone

Benefits of Telemarketing
Rapport Building
Module 09: Taking Messages

Pen in Hand
Effective Messages
Module 10: Staying Out of Voice Mail Jail

Tips for leaving effective message
Module 11: Closing Down the Voice

Hyoid Limbering
Hum
Sighing
The Diaphragmatic Breath
Module 12: Cold and Warm Calls

The Cold Call
The Warm Call
Module 13: Developing a Script

Scripting Techniques
Sample Script
Module 14: Perfecting the Script

Making the Script Yours
Using Cheat Sheets
Module 15: Going Above and Beyond

Customise Your Service
Module 16: Handling Objections

Objections
Module 17: Closing the Sale

Closing the Sale
Module 18: Feelings

Connecting with other people
Module 19: Creating an Engaging User Experience

The Changing Customer
What the Customer Wants
Module 20: Negotiation Techniques

Mastering Negotiation Skills
Practising Negotiation
Module 21: It's More Than Just a Phase

Phases of Negotiation
Negotiation Made Easier
Module 22: High Impact Moments

Make It Count
Module 23: Tips for Challenging Callers

Tips and Tricks
Module 24: Dealing with Difficult Customers

Dealing with Problems
Dealing with Vulgarity
Module 25: Phone Tag and Getting the Call Back

Phone Tag
Following Up
Module 26: This is My Mentor

Scenario
Module 27: Stress Busting

Managing the things that we can manage
Things that we have less influence over should have less influence over us
Module 28: News from Within

Management Reports
And

Certification

By the successful completion of the course, the learner will instantly receive an E-Certificate, which is free of cost. In addition, our courses provide you with up-to-date industry knowledge and skills, aiming to make you an expert in the field. Updated on 06 February, 2023