Administrative Management

Course details

Administrative Management is a pivotal aspect of any thriving organization, blending organizational expertise with strategic insight. Our course offers a comprehensive dive into the fundamentals of office administration, where you'll master essential skills such as business etiquette, telephone proficiency, and the nuances of representing your boss and company with professionalism.

Progressing through the course, you'll delve into practical areas like managing mail services, arranging travel, and organizing meetings and conferences. You'll also enhance your abilities in time management and record-keeping, crucial for maintaining an efficient administrative environment. This comprehensive approach ensures you're well-prepared to handle various administrative tasks with confidence and precision.

As you advance, you'll refine your business writing and organizational skills while learning effective customer service techniques and managing invoicing and petty cash. With a focus on planning, scheduling, and overall administrative efficiency, this course equips you with the theoretical knowledge to excel in any administrative role. Whether aiming to improve your current skills or step into a new position, you'll gain the expertise needed to make a significant impact in Administrative Management.

Learning Outcomes

• Master the fundamentals of office administration and effective administrative skills.
• Develop expertise in business etiquette and professional communication.
• Learn to manage mail services, travel arrangements, and meeting organization.
• Enhance your time management and record-keeping abilities.
• Improve business writing, organizational skills, and customer service techniques.
• Gain proficiency in planning, scheduling, and handling invoicing and petty cash.

Course Curriculum

• Module 01: Introduction to Office Administration
• Module 02: Skills of an Effective Administrator
• Module 03: Business Etiquette
• Module 04: Business Telephone Skills
• Module 05: Representing Your Boss and Company
• Module 06: Mail Services and Shipping
• Module 07: Travel Arrangements
• Module 08: Organising Meeting and Conferences
• Module 09: Time Management
• Module 10: Record Keeping and Filing Systems
• Module 11: Business Writing Skills
• Module 12: Organisational Skills
• Module 13: Communication Skills
• Module 14: Customer Service
• Module 15: Effective Planning and Scheduling
• Module 16: Invoicing/Petty Cash

Updated on 29 August, 2024