Front Desk Training for Receptionist Orient MCT

Our “Front Desk Training- Receptionist Course” training program will make you an expert in handling front desk operations and interacting with your customers. The program is designed and customized from UAE perspective.

Who its this Course for?

  • Receptionists, Front Desk, Customer Care, Sales, Services and other counter staff

Course Overview:

  • The Importance of this Position to the Organization – UAE Perspective
  • How to be a Good Customer oriented person?
  • Professional Image - Appearance
  • Call handling & Managing difficult people
  • Verbal & Written communication skills
  • Prioritizing Tasks
  • Steps to Reduce Stress at the Front Desk

Benefits of the Course:

  • Represent your company’s brand with confidence
  • Enhance your telephonic & face 2 face communication skills
  • Learn to deal professionally with clients
  • Send effective and professional e-mails.
  • Improve your appearance and demonstrate positive body language
  • Maintain your work space and reduce stress levels

Entry Requirements:

Should know Basic English Language

 

Orient MCT is a leading Training and Management Consulting firm, which helps individuals and organizations to realize their true potential. 
In today’s competitive business environment, corporates are increasingly looking for ways to boost employee performance and effectiveness. At Orient MCT, we believe people are biggest asset of a company and can produce outstanding results if nurtured properly. Our practical result-oriented training programs deliver measurable improvements at all levels of an organization. 
We provide a powerful learning experience that will remain with the participants throughout their life, combining analytic rigour, a result-oriented approach and inspirational delivery technique.
We offer solutions that foster creative and innovative techniques to develop new ways of thinking; promote personal and professional development; improve organization’s quality and productivity, and Orient people through initiatives to help build a strong and fulfilling career.
Our programs range from Leadership to Sales, from Health and Safety to Financial Services, from technology to soft-skills, customized and catered to your individual business needs.
Orient MCT is a leading Training and Management Consulting firm, which helps individuals and organizations to realize their true potential. 
In today’s competitive business environment, corporates are increasingly looking for ways to boost employee performance and effectiveness. At Orient MCT, we believe people are biggest asset of a company and can produce outstanding results if nurtured properly. Our practical result-oriented training programs deliver measurable improvements at all levels of an organization. 
We provide a powerful learning experience that will remain with the participants throughout their life, combining analytic rigour, a result-oriented approach and inspirational delivery technique.

Services:

We offer solutions that foster creative and innovative techniques to develop new ways of thinking; promote personal and professional development; improve organization’s quality and productivity, and Orient people through initiatives to help build a strong and fulfilling career.
Our programs range from Leadership to Sales, from Health and Safety to Financial Services, from technology to soft-skills, customized and catered to your individual business needs.

Approach:

  • Accurately identify and understand specific demographic traits & skills gap
  • Quantify and measure loss of productivity in business due to these gaps
  • Develop customized workshops and programs to address these gaps
  • Provide accurate measurements on productivity improvements after the workshops
  • Follow-up after delivery to monitor and report on workshop effectiveness

 

See all Orient MCT courses

Contact information not available.

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