Course details
This workshop teaches knowledge and application skills necessary to develop a manpower resource plan and optimise the use of workforce in a service environment. Learners will be able to evaluate the performance of the team and communicate manpower plans and changes to the workforce.
Course Content
- Develop manpower resource plan in line with organization’s vision, mission, values and service operations plan
- Evaluate performance of team in line with service operations plan
- Optimise manpower resources for service excellence
- Communicate manpower plans and changes to team
Target Audience
This course is suitable for Customer Experience Managers, Store/Branch Managers, Heads of Department, and Outlet Managers
Assessment and Certificate
Upon successful completion, participant will receive a WSQ Statement of Attainment.
Updated on 08 November, 2015Course Location
About Singapore Chinese Chamber Institute Of Business
The Institute caters to the learning and development needs of a wide variety of trainees and students, including industry/company leaders, senior managers and working professionals, both local and international. The programmes offered can be broadly classified under business studies, language & culture studies, skills training and customised programmes. Being a wholly owned subsidiary of SCCCI, most of our programmes are run in Mandarin, to cater to the needs of SMEs and the Chinese business community.
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