Course details
This course covers knowledge and skills to optimise your manpower resource to achieve service excellence. It focuses on the know-how to develop a manpower resource plan, evaluate team's performance, and methods to communicate manpower plans and changes.
Target Audience:
This course is for managers and service leaders from various service industry sectors.
What You Will Learn:
- Develop manpower resource plan in line with organisation’s vision, mission, values & service operations plan
- Evaluate performance of team in line with service operations plan
- Optimise manpower resources for service excellence
- Communicate manpower plans & changes to team
Methodology: Mini lectures, interactive activities, group / inpidual exercises, role-plays, independent learning sessions & mutual sharing / feedback sessions
Requirements:
- Employability Skills WSQ – Workplace Literacy Level 5 / O / A-Level English OR
- 3-5 years of working experience in a managerial role (preferably in the service sector)
Teacher & Student Ratio: 1:25 (maximum capacity)
Updated on 08 November, 2015Course Location
About Training Vision Institute
Established since 1991, Training Vision is a leading training institute. Training Vision Institute provides an integrated and holistic approach towards the design and methodology of Workforce Development training programmes. In addition, Training Vision Institute also offers consultancy services, where customised solutions are created to suit your company's needs.
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