Operations Management and the Organization

Course details

Operations management plays a vital role in producing and delivering goods and services to customers. It involves designing, planning, directing, and controlling the organization's resources and processes required to transform capital, skills, and materials into products and services. It is important that any operations strategy be aligned with the overall organizational business strategy for its success. This course intends to help learners gain a basic understanding of the key concepts, functions, and goals of operations management in the services and manufacturing sectors. It introduces key functions that are part of operations in every organization and decisions associated with them. This course also walks you through some characteristics of operations strategies and different types of transformations of inputs into goods and services in a variety of industries.

• match key functional areas of operations with the type of decisions they are typically involved in
• identify key differences between service and manufacturing organizations
• match each phase of the process used to formulate organizational strategy with actions typically performed at that phase
• identify characteristics of manufacturing and service operations strategies
• categorize different types of transformation