The Operational Foundations for Cisco Service Provider Core Networks (OFCN) course introduces level-two personnel to the service provider network operations environment, processes, and management tools and methods and enables students to practice the primary job roles and tasks. The course helps prepare students for the CCNP® SP Operations certification exam. CCNP certification in SP Operations validates basic knowledge and skills of a Tier 2 support engineer in a prescriptive.

Target Audience

This course is designed for:

  • Support staff
  • Service provider network operations center (NOC) personnel
  • Service provider engineers
  • Service provider partners


Upon completing this course, the learner will be able to meet these overall objectives:

  • Describe service provider NGN technology trends and their effect on operational environments
  • Describe the various NMS tools available to monitor networks and network devices
  • Implement incident (event) management procedures
  • Demonstrate fault management procedures
  • Describe the configuration management process
  • Demonstrate change management procedures
  • Identify performance management procedures

Course Outline

Operations Functions, Models, and Processes Review

  • Reviewing Network Operations, History, Structures, and Frameworks
  • Describing Service Transition
  • Describing Network Operations Processes and Metrics

Cisco IOS XR Software and Fundamentals

  • Describing Cisco IOS XR Software Architecture and Features
  • Performing Standard Operations on Cisco IOS XR Software
  • Describing and Implementing an Initial Configuration
  • Downloading and Installing New Software and Patches

Change Management Procedures

  • Describing Change Management, Specific to the Role of Tiers 2 and 3 Operations
  • Creating MOP Documents

Configuration Management Procedures

  • Describing Release Management
  • Describing Tiers 2 and 3 Configuration Management Roles
  • Modifying Scripts that Support Process Automation

IP NGN Troubleshooting skills

  • Describing Advanced Troubleshooting Methodologies
  • Describing Layer 1 and Layer Device Connectivity
  • Reviewing Routing
  • Using Protocol Analyzers to View Traffic Flows

Perfomance Management on IP NGN Components

  • Maintaining the Performance and Availability of Network Services
  • Understanding Problem Management
  • Understanding Capacity Manegement
  • Applying SLM

EquiTrain –a pision of Equinox International- equips organizations with IT skills that are the lifeblood of modern corporate life, as Theyll as the professional expertise required for ensuring productivity and to remain competitive now and tomorrow.

At EquiTrain, They tailor end-to-end training solutions that incorporate both IT and business consultancy to the specific needs of each inpidual customer. They can equip yTheir IT professionals with all they need to quickly maximize yTheir new technology investments as Theyll as pushing forward absolute beginners on their road to IT proficiency.

They offer a broad range of IT and Management training cTheirses and certifications from top technology vendors with a choice of on-site or offsite, public or closed and local or abroad training. Their portfolio of cTheirses is supplemented by Their strategic training alliance with world's leading providers of learning solutions.

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