This course is designed to address the recently observed market need to develop the fundamental skills of those working in the field of office management.
- Identify the duties of the secretary
- Understand the main concepts and required skills for effective communication
- Manage time effectively
- Explain ways and techniques in reducing stress
- Apply the report writing techniques and process
Module 1: The Comprehensible Definition of Secretary
- Secretary-ship and its duties
- Types of Secretary-ship
- Dissimilarity between office manager and office secretary
- Secretary-ship and office work
- Understanding the administrations duties
- Technical functions in managing office administrations
- Skills needed for successful secretary and office manager
- Primary responsibilities for secretary and office manager
Module 2: The Effective Communication
- Identifying effective communication
- Types of communication
- Required skills for effective communication
- Identifying the major obstacles for effective communication
- The golden ten goals of organizational communication
- Identifying meetings requirements:
- o Duties required before setting a meeting
- o Duties required within the meeting
- o Duties required after the meeting
Module 3: Self-Management
- Dealing with superiors
- Dealing with colleagues
- Dealing with visitors
- Office manager and secretary self-management
- What is time management?
- Kinds of time management
- Identifying time-wasting factors
- Dealing with time management intelligently
- Stress management factors
- How to confront stress at work?
- How to measure stress on you?
- Innovative common sense in dealing with stress
- Importance of reports
- Essential factors in report writing
- How to organize a report?
- Steps in processing a report
- Styles of managing reports within organizations
Module 4: Managing Stress
Module 5: Writing Reports
- Participants will be informally assessed on their interaction during sessions and their participation in exercises.
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