Office Management Skills Egyptian Banking Institute

This course is designed to address the recently observed market need to develop the fundamental skills of those working in the field of office management.

Course Objectives:

  • Identify the duties of the secretary
  • Understand the main concepts and required skills for effective communication
  • Manage time effectively
  • Explain ways and techniques in reducing stress
  • Apply the report writing techniques and process

Course Outline:

Module 1: The Comprehensible Definition of Secretary

  • Secretary-ship and its duties
  • Types of Secretary-ship
  • Dissimilarity between office manager and office secretary
  • Secretary-ship and office work
  • Understanding the administrations duties
  • Technical functions in managing office administrations
  • Skills needed for successful secretary and office manager
  • Primary responsibilities for secretary and office manager

Module 2: The Effective Communication

  • Identifying effective communication
  • Types of communication
  • Required skills for effective communication
  • Identifying the major obstacles for effective communication
  • The golden ten goals of organizational communication
  • Identifying meetings requirements:
  • o Duties required before setting a meeting
  • o Duties required within the meeting
  • o Duties required after the meeting

Module 3: Self-Management

  • Dealing with superiors
  • Dealing with colleagues
  • Dealing with visitors
  • Office manager and secretary self-management
  • What is time management?
  • Kinds of time management
  • Identifying time-wasting factors
  • Dealing with time management intelligently
  • Stress management factors
  • How to confront stress at work?
  • How to measure stress on you?
  • Innovative common sense in dealing with stress
  • Importance of reports
  • Essential factors in report writing
  • How to organize a report?
  • Steps in processing a report
  • Styles of managing reports within organizations

Module 4: Managing Stress

Module 5: Writing Reports

Assessment Strategy:

  • Participants will be informally assessed on their interaction during sessions and their participation in exercises.

A specialized and unique service provided by EBI's Research and Awareness Department. At the Egyptian Banking Institute, we produce publications every year about the EBI’s business performance, our charitable giving, our efforts to reduce the impact of our businesses on the environment, and other measures of our sustainability.

See all Egyptian Banking Institute courses

Contact information not available.

Courses you can instantly connect with...
Office Management PM Information House vCloud Director: Organization Administration Global Knowledge Egypt Altiris Deployment Solution 7.1: Administration Global Knowledge Egypt

Is this the right course for you?

Rate our content

Didn't find what you were looking for ?

or