Office Management Skills Egyptian Banking Institute
Price: TBA
  • Locations: Dokki
  • Duration: 24 Hours

Course details

This course is designed to address the recently observed market need to develop the fundamental skills of those working in the field of office management.

Course Objectives:

  • Identify the duties of the secretary
  • Understand the main concepts and required skills for effective communication
  • Manage time effectively
  • Explain ways and techniques in reducing stress
  • Apply the report writing techniques and process

Course Outline:

Module 1: The Comprehensible Definition of Secretary

  • Secretary-ship and its duties
  • Types of Secretary-ship
  • Dissimilarity between office manager and office secretary
  • Secretary-ship and office work
  • Understanding the administrations duties
  • Technical functions in managing office administrations
  • Skills needed for successful secretary and office manager
  • Primary responsibilities for secretary and office manager

Module 2: The Effective Communication

  • Identifying effective communication
  • Types of communication
  • Required skills for effective communication
  • Identifying the major obstacles for effective communication
  • The golden ten goals of organizational communication
  • Identifying meetings requirements:
  • o Duties required before setting a meeting
  • o Duties required within the meeting
  • o Duties required after the meeting

Module 3: Self-Management

  • Dealing with superiors
  • Dealing with colleagues
  • Dealing with visitors
  • Office manager and secretary self-management
  • What is time management?
  • Kinds of time management
  • Identifying time-wasting factors
  • Dealing with time management intelligently
  • Stress management factors
  • How to confront stress at work?
  • How to measure stress on you?
  • Innovative common sense in dealing with stress
  • Importance of reports
  • Essential factors in report writing
  • How to organize a report?
  • Steps in processing a report
  • Styles of managing reports within organizations

Module 4: Managing Stress

Module 5: Writing Reports

Assessment Strategy:

  • Participants will be informally assessed on their interaction during sessions and their participation in exercises.

Course Location

About Egyptian Banking Institute

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