Office Management Skills Egyptian Banking Institute
Price: TBA

    Course details

    This course is designed to address the recently observed market need to develop the fundamental skills of those working in the field of office management.

    Course Objectives:

    • Identify the duties of the secretary
    • Understand the main concepts and required skills for effective communication
    • Manage time effectively
    • Explain ways and techniques in reducing stress
    • Apply the report writing techniques and process

    Course Outline:

    Module 1: The Comprehensible Definition of Secretary

    • Secretary-ship and its duties
    • Types of Secretary-ship
    • Dissimilarity between office manager and office secretary
    • Secretary-ship and office work
    • Understanding the administrations duties
    • Technical functions in managing office administrations
    • Skills needed for successful secretary and office manager
    • Primary responsibilities for secretary and office manager

    Module 2: The Effective Communication

    • Identifying effective communication
    • Types of communication
    • Required skills for effective communication
    • Identifying the major obstacles for effective communication
    • The golden ten goals of organizational communication
    • Identifying meetings requirements:
    • o Duties required before setting a meeting
    • o Duties required within the meeting
    • o Duties required after the meeting

    Module 3: Self-Management

    • Dealing with superiors
    • Dealing with colleagues
    • Dealing with visitors
    • Office manager and secretary self-management
    • What is time management?
    • Kinds of time management
    • Identifying time-wasting factors
    • Dealing with time management intelligently
    • Stress management factors
    • How to confront stress at work?
    • How to measure stress on you?
    • Innovative common sense in dealing with stress
    • Importance of reports
    • Essential factors in report writing
    • How to organize a report?
    • Steps in processing a report
    • Styles of managing reports within organizations

    Module 4: Managing Stress

    Module 5: Writing Reports

    Assessment Strategy:

    • Participants will be informally assessed on their interaction during sessions and their participation in exercises.
    Updated on 08 November, 2015

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