Office Management and Administration

Course details

This training course will help you develop an assertive and organised approach to managing people and processes in your office, to facilitate harmonious and productive working. It includes key management skills and planning techniques to improve information flow and achieve objectives.

What will I learn?

• Office Management 
  
• Daily Routine - What employers expect from you? 
  
• Telephone Etiquettes 
  
• Mail Services and Shipping 
  
• Travel Arrangements 
  
• Meetings 
  
• Time Management 
  
• Keeping Accurate Records 
  

• Skills for Administrative Assistants 
  
• Growing as the Company Grows  
  
• Presentation Skills 
  
• Communications Skills 
  
• Office Management and Supervision 
  
• Conflict Management 

• Business Documentation Skills 
  
• The Business Letter 
  
• Other Written Communications 
  
• Forms of Addresses 
  
• Legal Documents and Terms 
  

• Business Correspondence 
  
• Grammar 
  
• Language Usage and Style 
  
• Common English Usage Problems 
  
• Spelling 
  
• Pronunciation 
  
• Punctuation 
  
• Numerals 
  

Target Audience:

This course is for all those who deal with the day-to-day running of the office, whether managers, office managers, PAs, secretaries or administrative staff.

The course fee includes the cost of course material (Soft Copy), Tuition Fees and Certificate of completion from Manipal Executive Education.