Course details
This course allows participants to see clearly how offices can be run efficiently and effectively. By developing skills in recruitment, communication, time management, planning and organization, office managers and senior level administrators can improve business processes, procedures and techniques, to ensure their organization is working at maximum capability.
TARGET AUDIENCE
This course would ideally suit staff responsible for the planning and organizing of an office environment, and / or a team of people, e.g. office managers or executive assistants. This programme will provide new skills and develop confidence to be able to run a smoother operation
BENEFITS OF ATTENDING
The ability to implement the tools and techniques of the programme to increase your effectiveness and efficiency
Ways to schedule your time and prioritise your daily life
The ability to administratively manage an office
The ability to manage office personnel
COURSE CONTENTS
- Your Role As The Office Manager
- Examining Company Structures & Organization Charts
Recruitment & Selection:
- Job Descriptions
- Interviewing Techniques
- Office Ethics
Office Administration
- Office Layout
- Dealing With The Paper Flow
Filing & Organizing Tips:
- Day Files & Master Lists
Health & Safety Policies & Procedures
- Why They Are Important
- How To Write Them
- Planning
- The Planning Process
- Setting Objectives
- Brainstorming & Mind Mapping
Time Management
- Using Technology In Time Management
- Prioritising Tasks By Urgency & Importance
- Identifying Timewasters
- Dealing With Interruptions
- Delegation Techniques
- Communication
- How & Why Do We Communicate?
- E-mail Etiquette
- Non-Verbal Communication
- Barriers To Communication & Overcoming Them
- Listening Skills
- Understanding Cultural Differences
- Managing People
- Developing Assertiveness Techniques
- Dealing With Difficult People & Situations
ASSESSMENT & CERTIFICATION
The certificate will be given based on the participant’s attendance and practical assessments.
Updated on 08 November, 2015Course Location
About Bahrain Training Institute
As one of the leading training organizations in the Middle East, We_They maintained outstanding performance and progressed from one stage to the next in the design, development and delivery of industry-specific training and rehabilitation programmes. Since its establishment in 1979 by the High Council for Vocational Training as a “Vocational Training Centre” and then after restructuring it in 1992, We_They has always had a leading role in providing the highest standard of vocational training that caters to the needs and ongoing developments of different sectors of the labour market from engineering to services and information technology.
Since its inception in 1992, We_They has played a key role in meeting the needs of the labour market and trainees by providing quality education and training, qualifying Bahrainis to become a trained workforce that has all the potentials, skills and capabilities thus making them the employees of choice.
In its pursuit of excellence, We_They subscribes to the following values:
- To view excellence as the combination of efficiency, effectiveness, quality, equality and participation.
- To view staff as its most valuable resource whose development and well-being is to be nurtured.
- To function as a learning organization utilizing the capacity and talents of its staff in dealing with organizational issues.
- To operate in a transparent, ethical and accountable manner.
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