Course details

Understanding the position & functions of an office administrator in the company as well as the importance of being part of a team.

Course Outline

Module 1

Role & Responsibilities of the Office Administrator

Module 2

Self Image & Self Esteem

Module 3

Positive Attitude

Module 4

Dress Code & Grooming

Module 5

Working as a Team

Module 6

Business Etiquette & Office Manners

Module 7

Customer Service

Module 8

Resolving Conflict

Module 9

Cultural persity

Module 10

Physical Differences in the Workplace

Module 11

Telephone Skills & Etiquette

Module 12

Non Verbal & Oral Communication

Module 13

Written Communication

Module 14

Time & Stress Management

Module 15

A Filing System that works

Module 16

Staying Motivated

Updated on 14 August, 2016

About Presentation Software Training

Presentation Software Training is a dynamic and innovative training centre committed to providing our clients with the best service. We specialise in Computer Skills, Staff Development Workshops (Soft Skills) and Occupational Health and Safety training courses. Short courses with Long Term Benefits.

Furthermore we develop and deliver tailor-made training to respond to organisational specific training needs. With years of experience in training and business presentations, Marilee Laubscher, the founder member is in a position to advise,, train and assess individual andcompany needs.

Presentation Software Training is a name you can rely on when it comes to training. We have been offering short courses to the business sector and the general community for the past 20 years. 

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