Offer Customised and Personalised Service Lighthouse Global
Price: TBA

    Course details

    This WSQ Service Excellence module aims to impart the knowledge and application skills for employees to proactively offer and promote service to customers. It includes accessing and communicating detailed product and service information commonly sought by a perse range of customers in order to make recommendations that meet customers’ personalised needs.

    Programme Outline

    Product Knowledge

    • The Power of Product Knowledge
    • Categories of Product Knowledge
    • Acquiring Product Knowledge
    • Developing and Maintaining Product Knowledge
    • Understanding Features and Benefits
    • A Sales Person’s Toolkit
    • Using Product Knowledge

    Act Upon Opportunities to Offering Customised and Personalised Services

    • Types of Service
    • Supporting Services
    • Providing Exceptional Service
    • Meeting Customer’s Personalised Needs by Being a CARER
    • Customers Requiring Personalised Service
    • Recognising Opportunities for Personalised Service
    • Organisational Guidelines and Procedures

    Deliver Service to a perse Range of Customers

    • Customer persity
    • Awareness of Cultural Characteristics
    • Respecting persity
    • Making Customer Service Inclusive
    • Effective Communication
    • Delivering Consistent Service
    Updated on 08 November, 2015

    About Lighthouse Global

    We_They Training and Consultancy Pte Ltd provide integrated training consultancy services and programme delivery to meet clients’ needs in the areas of customer service, communications skills, corporate cum personal development and teambuilding, etc.
    Lighthouse was born out of the desire of several passionate training professionals to bring organisations to new heights through learning and development. As a result, Lighthouse was incorporated in late 2006. The company now has a pool of experienced consultants and trainers to drive organisations’ training initiatives to achieve corporate success.
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