Negotiation Skills Protocol & Etiquette Academic Centre of Excellency

After completion of this course, participants will:

  • Understand the different Negotiation techniques
  • Be able to negotiate effectively in their day-to-day operations
  • Be able to reach win-win situations with their counterparts

Target Audience

This course is targeted for

  • Chief Executive and Officers
  • Functional Managers
  • Project Managers
  • Sales Managers
  • Engineers
  • Information Technology Managers
  • Process Owners
  • Production Managers
  • Service Delivery Managers
  • Training group is not to exceed ten participants


  • Group exercise
  • Brain storming sessions
  • Case studies

Outline of the Training

The Fundamentals

  • What Is A Win-Win Situation?
  • The Customer-Supplier Relationship

Creating A Healthy Environment For Negotiation

  • Setting the Scene
  • Appealing To Your Customer

Organizational Behavior And Negotiation

  • Sources Of Power In Negotiation
  • The Four Social Styles

What To Do While Negotiating

  • When Your Customer Says “No" - Dealing With Rejection
  • When To Close And When Not To
  • Verbal And Non-Verbal Agreement Signals
  • Roles During A Negotiation
  • Do's And Taboos Of Negotiation

Putting Negotiation To Work:

  • Negotiation as Part Of Problem Solving
  • Role Play: Negotiation Scenarios

It is the sole and pioneer Protocol and Etiquette Academic Centre of Excellency in the Middle Eastern market. It is newly implemented in the training domain to provide training, recruitment. and business development and consultations to any organization in the Middle East.

See all Protocol & Etiquette Academic Centre of Excellency courses

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