Negotiation Skills

Course details

After completion of this course, participants will:

• Understand the different Negotiation techniques
• Be able to negotiate effectively in their day-to-day operations
• Be able to reach win-win situations with their counterparts

Target Audience

This course is targeted for

• Chief Executive and Officers
• Functional Managers
• Project Managers
• Sales Managers
• Engineers
• Information Technology Managers
• Process Owners
• Production Managers
• Service Delivery Managers
• Training group is not to exceed ten participants

Methodology

• Group exercise
• Brain storming sessions
• Case studies

Outline of the Training

The Fundamentals

• What Is A Win-Win Situation?
• The Customer-Supplier Relationship

Creating A Healthy Environment For Negotiation

• Setting the Scene
• Appealing To Your Customer

Organizational Behavior And Negotiation

• Sources Of Power In Negotiation
• The Four Social Styles

What To Do While Negotiating

• When Your Customer Says “No" - Dealing With Rejection
• When To Close And When Not To
• Verbal And Non-Verbal Agreement Signals
• Roles During A Negotiation
• Do's And Taboos Of Negotiation

Putting Negotiation To Work:

• Negotiation as Part Of Problem Solving
• Role Play: Negotiation Scenarios