Negotiating Skills

Course details

Securing negotiated agreements is fundamental to success in the business world. Whether you are involved in negotiating with customers, suppliers and/or colleagues, participants will benefit from this highly interactive and practical Negotiating Skills course. You will understand the negotiation process, develop a negotiation strategy, bargain for agreement, close the deal and strengthen your ability to secure negotiated agreements that last. This course is for people at all levels who need to secure negotiated agreement as part of their work role.

Prior to course commencement, participants should identify some negotiating opportunities in their work environment and keep these at front of mind while undertaking the course.

“Lots of good role plays and ones not directly related to our business really got us thinking outside the box."

Course Benefits

• Provides powerful solutions to secure agreement and achieve a WIN-WIN result in every negotiating situation
• Provides a clear understanding of effective negotiation skills and techniques.
• Enhances confidence to conduct successful negotiations and to develop negotiating style flexibility
• Puts in place an action plan for enhanced skill development.

Course Programme

Defining the negotiation process

• Establishing how a negotiated settlement can be achieved
• The skills and attributes of the Effective Negotiator
• Entering the process with confidence

Creating a successful negotiation strategy

• Using the essential steps to structure your approach
• Building a failsafe planning model
• Identifying the settlement range and creating fallback options

Presenting a compelling case

• Creating the environment that is conducive to agreement
• Avoiding the mistakes that surrender your advantage
• Making concessions but staying in control

Dealing with conflict

• Confronting aggression and manipulation
• Dealing with deadlock
• Closing and confirming