Course details
Brief Description of Module
1. Office Software Applications
On completion of the module, students should be able to produce office documents using word processing, database, spreadsheet and presentation software packages.
2. Customer Service
On completion of the module, students should be able to cultivate customer contact and rapport, manage their needs and expectations, obtain feedback and handle service breakdown and recovery.
3.Professional Image and Etiquette
On completion of the module, students should be able to observe proper grooming techniques and apply business etiquette in relating to people.
4. Principles of Office Administration
On completion of the module, students should be able to prepare sales and purchasing documents, process mail, manage a filing system, attend to visitors and arrange meetings and make travel arrangement for an overseas trip.
5. Effective Communication
On completion of the module, students should be able to handle both oral and simple written communications in an office. The training covers interpretation and analysis of business text and documents, telephone skills, written communication and oral presentation.
6. Business Event Organisation
On completion of the module, students should be able to prepare and organize company events.
7. Book-Keeping
On completion of the module, students should be able to record business transactions and prepare simple final accounts for sole proprietorships.
8. Basic of Personal Finance
On completion of the module, students should be able to analyze basic financial information needed to choose between financial objectives and compare the consequences of their decisions. On completion of the modules, students would be able to better budget their money, save for the future, and realize their financial objectives.
Entry Requirements
To apply for this NITEC in Service Skills (Office) course, you must possess:
1. 2 GCE 'O' Level subject passes (Grade 1-8) in any 2 subjects; Or
2. 3 GCE 'N' Level subjects passes (Grade 1-5) in English Language and two other subjects; Or
3. 3 SPM Level subjects pass (Grade 1-6) including English Language, Mathematics & 1 relevant subject; Or
4. A pass in Entrance Test conducted by ITE
Age Requirement: 16 years
Mode of Delivery
Classroom, IT Rooms
Course Outcome
Certificate
Awarding Body: ITE
Graduation Requirements
Candidates must fulfill at least 75% course attendance requirements by AEB to sit for examinations. To obtain the Nitec in Service Skills (Office) certification, student need to complete all 8 modules, and accumulate at least 41 credits within 6 years duration based on 1st sitting of examinations.
Mode of Examination
Examinations will be conducted externally by ITE Examinations board. Examinations include both a theory and a practical test, and is conducted every March/September.
Course Location
About BCS International College
BCS College was first established as Bedok Commercial School (BCS) in 1986 as a private commercial school registered with the Ministry of Education. Due to the ever increasing demand for BCS College services, BCS has expanded the main campus in 2003. In addition, BCS are now offering more professional, academic and work skills training courses. BCS computer lab is also constantly upgraded to keep up with the rapidly-changing IT world. Furthermore, as part of our expansion efforts, BCS are collaborating with various businesses and non-profit organizations to afford better service to the community at large. BCS is an Education Institution of Par Excellence for professional career Development and personal Enrichment; empowering our students to confidently meet the challenges in a knowledge-base economy and globalized world. See all BCS International College courses- PA Telephone Skills Certification Courses Distance Learning Ltd.SGD 67
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