Course details
Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitoring data.
Course Outline
1 - Introduction to Exchange Server Monitoring and Troubleshooting
- Overview
- Introduction to Microsoft Operations Manager
- Introduction to Troubleshooting Exchange Server 2007
- Demonstration: Using MOM to Monitor Exchange Servers
- Lab: Introduction to Exchange Server Monitoring and Troubleshooting
2 - Monitoring and Troubleshooting Client Performance and Connectivity
- Overview
- Tools for Monitoring Client Performance and Connectivity
- Process for Troubleshooting MAPI Clients
- Process for Troubleshooting Client Access Server Clients
- Identify the cause for a remote client connectivity issue and resolve the issue.
- Lab: Monitoring and Troubleshooting Client Performance and Connectivity
3 - Troubleshooting Access to Resources and Messages
- Overview
- How Public Folder Access Works
- How Calendaring Works
- Process for Troubleshooting Client Access Server Issues
- Lab: Troubleshooting Access to Messaging Contents
4 - Monitoring and Troubleshooting Mail Flow
- Overview
- Discussion: Tools for Monitoring Mail Flow
- Demonstration: Troubleshooting Message Transport Using Exchange Server 2007 Tools
- Process for Troubleshooting Internal Mail Flow
- Process for Troubleshooting External Mail Flow
- Lab: Monitoring and Troubleshooting Mail Flow
5 - Monitoring and Troubleshooting Mailbox Servers
- Overview
- Tools for Monitoring and Troubleshooting Mailbox Servers
- Process for Troubleshooting Mailbox Servers
- Demonstration: Troubleshooting Mailbox Server Performance Issues
- Lab: Monitoring and Troubleshooting Mailbox Servers
6 - Monitoring and Troubleshooting External and Additional Services
- Overview
- Discussion: External and Additional Services Required by Exchange Server 2007
- External Services Required for Unified Messaging in Exchange Server 2007
- Monitoring External Services with MOM 2005
- Lab: Monitoring and Troubleshooting External and Additional Services
7 - Identifying Trends in a Messaging System
- Overview
- Tools for Identifying Trends in a Messaging System
- Exchange Server 2007 Management Pack MOM Reports
- Discussion: Information Required to Identify and Resolve Trends
- Lab: Identifying Trends in a Messaging System
Target Audience: The audience for this course includes people with experience with Exchange Server 2007 or previous versions of Exchange Sever. These people will have experience installing and configuring Exchange Server, configuring recipients and mailboxes, and supporting Exchange Server clients. People coming into the course are expected to have at least three years experience working in the Information Technology field—typically in the areas of network administration or Windows Server administration—and one year of Exchange Server administration experience.
Updated on 08 November, 2015Course Location
About New Horizons Ireland
With a very convenient location next to Jervis street in Dublin 1, we offer a wide range of IT and business skills courses and we can also send our instructors to your location.
We are 100% Irish owned, but we are also part of the largest independent IT Training Provider, New Horizons Computer Learning Centres who deliver more courses than any other IT training company.
Because we're local, we understand the needs of business and individuals in our community. Whether you choose to take classes in person or online, you're always welcome to call or stop by.
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