This course describes the various components of System Center and how to deploy, monitor and manage a service and prepackaged applications in to the private cloud as well as automating incident creation, remediation and change requests.This course provides an overview of a private cloud infrastructure, the business and technical drivers behind the implementation, and how System Center 2012 can be used to monitor and operate the private cloud infrastructure.Students will learn how to configure and optimize a new business unit cloud as well as how to deploy pre-packaged applications and create a new service template to deploy a service into the cloud. Students will learn how SystemCenter Operations Manager is used to monitor the various services that underpin the private cloud and will gain adeep insight into the Application Performance Monitoring (APM) feature of Operations Manager to monitor the performance and availability of an application. Students will learn about the core functionality of Service Manager and learn how to create and manage change requests, incidents, and release records as well as the security model behind Service Manager.

Audience Profile

  • This course is intended for Datacenter administrators responsible for monitoring and protecting the private cloud
  • infrastructure and solution architects responsible for designing private cloud architectures and extending existing
  • private cloud solutions. Additionally, this course targets administrators who create service requests.


  • Module 1: Introduction to the Private Cloud
  • Module 2: Configuring and Optimizing Business Unit Clouds
  • Module 3: Deploying Cloud Services
  • Module 4: Monitoring Private Cloud Services
  • Module 5: Configuring Application Performance Monitoring
  • Module 6: Operating and Extending Service Management in the Cloud
  • Module 7: Problem Management in the Cloud
  • Module 8: Automatic Incident Creation, Remediation and Change Requests
  • Module 9: Automating Self Service Provisioning
  • Module 10: Private Cloud Protection and Recovery
  • Module 11: Configuring Compliance in the Cloud
  • Module 12: Configuring SLAs, Dashboards and Widgets
  • Module 13: Optimizing Cloud Resources

Whether you need a one-day onsite training course, full-service consulting, or if you are not really sure which solution will work, we can help.
ITBCG is a leading and innovative learning provider with over twenty years’ experience of providing best in-class learning solutions. We work in partnership with our customers to deliver flexibility, value and service. We develop innovative programs to ensure that every aspect of the learning development, delivery and administration of courses work to our clients’ benefit.
We provide IT and business skills learning to both the private and public sector companies and organizations. Our core training is focused on Cisco, Microsoft, CompTIA Citrix, EC-Council, Oracle, and ISC2 and best practice. This includes ITIL® Service Management and ISO, and PMI which is tied into business process improvement, project management, and business analysis and leadership development.
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