Modelling Business Processes

Course details

To deliver successful change programmes organisations must be able to identify, evaluate and improve business processes. Effective process evaluation can lead to significant business improvement and competitive edge.

Skills Gained

On completion of this course, attendees will be able to:

• Identify business processes
• Construct a process hierarchy
• Document business processes
• Determine an approach to process improvement

Content

Context for business process modelling

• Relationship between business systems and automated systems
• Purpose of business process modelling
• Approaches to business process modelling

Identifying business processes

• Strategic context and business goals
• Value chain analysis
• The hierarchy of business processes and tasks
• Building an organisational view of processes to produce an overall
• process map
• Definition of a business process
• Importance of metrics and measurements

Modelling business processes

• Overview of different process modelling techniques
• Business process modelling notation and rules
• Modelling as-is business processes
• Types of events
• Processes outcomes
• Actors
• Business rules

Evaluating and improving business processes

• Identifying problems with the as-is process
• Analysing the work flow
• Analysing the tasks
• Challenging the business rules
• Approaches to business process improvement
• Modelling the to-be business processes

Pre-requisites

There are no pre-requisites for this course.

Who Should Attend

Anyone involved in documenting or improving business processes.