Audience Profile

  • This course is intended for novice information workers who want to learn beginning level Outlook 2010 skills.

At Course Completion

After completing this course, students will be able to:

  • Connect to e-mail accounts.
  • Troubleshoot connection problems.
  • Work in the Outlook program window.
  • Work with the ribbon and the Backstage view.
  • Work in the Mail module.
  • Work in the Calendar module.
  • Work in the Contacts module.
  • Work in the Tasks module.
  • Create and send messages.
  • Attach files to messages.
  • View messages and message attachments.
  • Configure Reading Pane behavior.
  • View message participant information.
  • Respond to messages.
  • Save and update contact information.
  • Communicate with contacts.
  • Display different views of contact records.
  • Print contact records.
  • Schedule and change appointments.
  • Schedule and change events.
  • Schedule meetings.
  • Respond to meeting requests.
  • Display different views of a calendar.
  • Create tasks.
  • Update tasks.
  • Remove tasks and items from task lists.
  • Manage task assignments.
  • Display different views of tasks.

Whether you need a one-day onsite training course, full-service consulting, or if you are not really sure which solution will work, we can help.
ITBCG is a leading and innovative learning provider with over twenty years’ experience of providing best in-class learning solutions. We work in partnership with our customers to deliver flexibility, value and service. We develop innovative programs to ensure that every aspect of the learning development, delivery and administration of courses work to our clients’ benefit.
We provide IT and business skills learning to both the private and public sector companies and organizations. Our core training is focused on Cisco, Microsoft, CompTIA Citrix, EC-Council, Oracle, and ISC2 and best practice. This includes ITIL® Service Management and ISO, and PMI which is tied into business process improvement, project management, and business analysis and leadership development.
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