Course details
Introduction
This five-day instructor-led class takes support engineers beyond design and deployment to troubleshooting Microsoft Lync Server 2013. You will review Lync Server architecture from the perspective of a Depth Support Engineer in order to support customers with Lync Server service issues. The course provides a toolkit for the Depth Support Engineer, which includes Microsoft and third-party tools available for troubleshooting Lync Server. You will use a variety of these tools and resources to troubleshoot real-world scenarios related to Enterprise Voice, conferencing, application sharing, IM, and Presence. As part of the hands-on labs, you will derive, articulate, and implement solutions to trouble tickets for common Lync Server issues and practice walking a typical customer through a solution.
Course Content
- Module 1: Reviewing Lync Server 2013 Architecture
- Module 2: Developing a Depth Support Toolkit
- Module 3: Troubleshooting Client Authentication, Persistent Chat, and Presence
- Module 4: Troubleshooting Remote Connectivity
- Module 5: Troubleshooting Conferencing
- Module 6: Troubleshooting Enterprise Voice Configuration Issues
- Module 7: Analyzing and Troubleshooting Enterprise Voice Call Quality
- Module 8: Analyzing and Troubleshooting Enterprise Voice Applications
- Module 9: Troubleshooting High Availability, Disaster Recovery, and Voice Resiliency
- Module 10: Troubleshooting Exchange and SharePoint Integration
Course Location
About Torque IT
About Torque IT
With over 20 years of experience, Torque IT is recognised throughout the globe as the principal InformationCommunication Technology (ICT) training solutions provider to blue chip companies and the public sector.
The Torque IT business is based on a culture of customer service and an unwavering commitment to always providing the highest quality product and service available. Torque IT offers completely customizable training and enablement solutions that are tailored to your specific requirements whilst retaining the quality and credibility associated with standard vendor authorized training courses.
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