Microsoft Dynamics CRM

Course details

Course Outline

Course 80539A: Installation and Deployment in Microsoft Dynamics® CRM 2013

• Module 1: System Requirement and Required Technologies
  
• Module 2: Install Microsoft Dynamics CRM Server
  
• Module 3: Install Microsoft Dynamics CRM Reporting Extensions
  
• Module 4: Manage Microsoft Dynamics CRM with the Deployment Manager
  
• Module 5: Upgrade to Microsoft Dynamics CRM 2013t Dynamics CRM for Outlook.
  
• Module 6: Email Management
  
• Module 7: Microsoft Dynamics CRM for Microsoft Office Outlook
  
• Module 8: Configure an Internet-Facing Deployment
  
• Module 9: Maintain and Troubleshoot a Deployment
  
• Module 10: High-Availability Options

Course 80542A: Customization and Configuration in Microsoft Dynamics® CRM 2013

• Module 1: Introduction to Customizing Microsoft Dynamics CRM 2013
  
• Module 2: Building a Security Model in Microsoft Dynamics CRM 2013
  
• Module 3: Customizing Entities
  
• Module 4: Customizing Fields
  
• Module 5: Managing Relationships
  
• Module 6: Customizing Forms
  
• Module 7: Configuring Business Rules
  
• Module 8: Customizing ViewsLessons
  
• Module 9: Customizing Charts and Dashboards
  
• Module 10: Additional Security Options

Course 80545A: Customer Service in Microsoft Dynamics CRM 2013

• Module 1: Introduction
  
• Module 2: Cases
  
• Module 3: Knowledge Base
  
• Module 4: Queue Management
  
• Module 5: ContractsMicrosoft Dynamics CRM provides many features that organizations can use to manage the services they provide to customers. This
  
• Module 6: Analysis, Reports and Goals
  
• Module 7: Service Scheduling

Course 80546A: Sales Management in Microsoft Dynamics® CRM 2013

• Module 1: Introduction to Sales Management
  
• Module 2: Lead Management
  
• Module 3: Working with Opportunity Records
  
• Module 4: Working with the Product Catalog
  
• Module 5: Sales Order Processing
  
• Module 6: Metrics and Goals
  
• Module 7: Sales Analysis
  

This course is intended for implementation consultants, system integrators, or support professionals who need to install, deploy, customize, configure, manage customer service and Manage sales using Microsoft Dynamics CRM 2013.

Updated on 14 July, 2019