Measuring Performance, Productivity & Engagement

Course details

To operate successfully in the intense competitive environment of the 21st century, organisations must be responsive to the changing needs and demands of their customers and clients. To maintain responsiveness to these ever-increasing service demands and to deliver extraordinary levels of performance, they must instigate a robust system of internal and external measures upon which to reflect and where necessary act. This 10-day course comprehensively explores all aspects of organisational improvement. Week 1 concentrates on constructive techniques to measure efficiency in operations, systems and procedures and culminates with bench marking techniques as a diagnostic tool for continuous improvement. Week 2 has a focus on the "softer" side of productivity with an emphasis on the skills front line leader scan utilise to motivate their people and create the "engaged organisation".

Who Should take this Course?

• Managers delegated to instigate measure and sustain continuous organisational improvement, 
  
• Engineers with responsibility for maintenance, operations and processes, 
  
• Change managers and leaders seeking to positively impact organisational culture, 
  
• Middle managers, team leaders and all in supervisory roles