Course Overview

OS X Mavericks Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Mavericks. This course is designed to give students a tour of the breadth of OS X Mavericks and the best methods for effectively supporting users of OS X Mavericks systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.

Who Should Attend

• Help desk specialists, technical coordinators, service technicians, and others who support Mac users
• Technical support personnel in businesses that use Mac computers
• Technical coordinators or power users who manage networks of computers running OS X— such as teachers and technology specialists who manage networks or computer labs

What You’ll Learn

• The troubleshooting process and how to use tools and resources
• Features and functionality of OS X Mavericks, including how to find more information
• How to prepare for Apple Certified Support Professional (ACSP) 10.9 certification

Prerequisites

• Knowledge of OS X and basic computer navigation

Computer College, located in the Emirate of Dubai was founded in 1993 as a private institution of higher education. In 2009 Computer College was officially licensed by the Ministry of Higher Education and Scientific Research of the UAE and authorized to award degrees and qualifications. In 2001, the Diploma of Computer Studies was granted initial accreditation by the CAA. Subsequently, in 2003, the Diploma in Business Administration was accredited by the CAA. In 2010, the Associate degree in Finance received initial accreditation and in 2011, the Associate Degree in Business Administration was granted full accreditation. In 2011, the Associate Degree in Computer Science also received initial accreditation. In 2013, the Bachelor Degree in Business Administration and the Bachelor Degree in Information Technology were granted accreditation by the Ministry of Higher Education and Scientific Research. both programs were offers in Fall 2013 to incoming and continuing students.

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