Mastering the Art of Conflict Management HNI Training & Coaching
Who Should Attend:
  • Supervisors & Managers
  • Team Leaders & Team Members
 Course Objectives:
  • An overview of the definition of conflict and what conflict resolution means
  • Familiarity with the six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Explore how Emotional Intelligence (EQ) is relevant to managing conflict
  • Learn how to analyse your personal strengths and weaknesses in Emotional Intelligence
  • Master communication tools such as the agreement frame and open questions
  • Understand how to use EQ to deal with anger, lack of assertiveness and stress
  • Learn how to use conflict resolution tools to prevent conflict.
What will you gain?
By the end of this course you will be able to:
  • Understand basics of Emotional Intelligence and be able to use Emotional Intelligence Skills to deal with emotional viruses like anger, lack of assertiveness and apply stress management techniques
  • Use emotional intelligence competencies in self-leadership skills and in motivating self and others
  • Learn how to use emotional intelligence in day to day conflicting situations inside and outside the workplace for a balanced life
  • Focus on the Win-Win Approach using the three critical skills of conflict resolution: Negotiation, Assertiveness and Persuasion.
Course Content:
  • An Introduction to Conflict Resolution
  • Conflict Resolution Styles with the Thomas-Kilmann Instrument
    • Collaborating
    • Competing
    • Compromising
    • Accommodating
    • Avoiding
  • The Role of Emotional Intelligence in Conflict Resolution
    • What is Emotional Intelligence?
    • The Pillars of Emotional Intelligence
  • Four Skills in Emotional Intelligence
  • Role of Communication in Conflict Management
  • Control Your Emotions before they Control You
  • Creating an Effective Atmosphere
  • Creating a Mutual Understanding
    • What Do I Want?
    • What Do They Want?
    • What Do We Want?
  • Focusing on Individual and Shared Needs
  • Getting to the Root Cause
  • Generating Options
  • Building a Solution
  • Additional Tools
  • Stress and Anger Management Techniques
  • The Agreement Frame.

Career Path

Turning Conflict into Opportunity for Professional Success  

HNI Training and Coaching as a Dubai training center, is an innovator and leader in human capital development, providing world-class experiential corporate training solutions and services in English and Arabic to organisations in the MENA region. HNI Training and Coaching is amongst the leading training institutes in Dubai that currently offers training courses in Abu Dhabi, Dubai and Doha in 16 different categories.

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