Mastering Managerial Skills

Course details

It is important for managers to master and improve their managerial and leadership skills, so that they are always in a better position to make effective decisions when managing their day-to-day operations. In the current competitive business environment, managers and Team leaders are under constant pressure to maintain the momentum aimed at enhancing organizational performance due to the nature of the industry. This 2-day workshop is designed to provide the participants with techniques and skills to enhance their effectiveness as executives and managers in areas such as leading, decision making and managing teams.

PROGRAMME OBJECTIVES

At the end of the workshop, participants will be able to:

1. Provide help and direction to translate organisation’s vision, mission and core values into reality
2. Apply the relevant principles of management at their workplace
3. Use effective decision making tools @ the workplace
4. Take full advantage of a perse workforce
5. Apply motivational techniques to enhance Team members performance
6. Use situational leadership styles to enhance employee performance
7. Adopt effective communication techniques to achieve organisational goals
8. Resolve internal conflicts with ease using appropriate counselling techniques

PROGRAMME OUTLINE

1. Introduction to Principles of Management

• Nature of management/Supervision
• Planning and Leading Skills
• Translating  Vision, Mission & Core values into Day-to-Day operations

2. Decision making skills

• Problems solving skills
• Steps to Effective decision making
• Using the power of teams in decision making
• Creative Thinking for Smarter Choices (Solutions)

3. Leadership Skills

• Leadership style - which one?
• Collaborative Leadership
• Leading the e-Generation

4. Managing Team Motivation & Performance

• Theories of motivation & Putting theories to work in the workplace
• Motivating Team Members
• Motivating the e-Generation
• Coaching for better performance

5. EQ Skills for Better Team Management

• Building Effective Teams
• EQ Skills for Seeking & providing Feedback
• Empathy and Rapport
• Building & Sustaining rewarding Relationships

6. Conflict Handling

• Understanding Workplace conflicts
• Conflict management
• Critical Counselling Skills for managing Conflicts at Work