Master Quality Manager (MQM)

Course details

If you have spent some time working in industry, commerce or a government department, you will be aware of how quickly management fashions can come and go and, no doubt, you may have become a little cynical about the whole process of change. So, maybe, when you first heard about Quality Management or Business Excellence, or maybe Six Sigma or Lean Operations, you may have thought, ''this is not worth my time'', and moved on to something more pressing.

If that was the case, then there is mounting evidence to suggest that you might have been a little premature. Most major companies across the globe now realise that Quality, in all its manifestations, is necessary to compete at every level in an increasingly competitive market place.

A Quality Management programme has the potential to deliver huge improvements to the efficiency and effectiveness of your organisation and it will continue to do so in the future but, to achieve this, you must look at it as a strategic initiative and not as a short-term fix.

Aims
The aim of this programme is to provide you with the knowledge, skills and confidence to design, develop, implement, lead and become an advocate of Quality Management strategies within your organisation. To achieve this, we aim to provide you with a grounding in the theory of Quality Management and, by exposing you to real business case studies, an introduction to the concepts, tools and techniques of Quality Management.