Course Overview
The program provides learners with a broad based knowledge of Quality Management and Organizational Excellence at the macro and micro levels. Learners will be provided with a range of specialist management knowledge and skills to lead organizations where quality management plays a key role in business strategy. Inspired by different Quality Management frameworks such as, EFQM, and MBNQA, the program provides learners with a solid foundation to understand key business operations and functions and their underlying linking processes Upon completion of this program the learners will develop a holistic perspective of business excellence. They will be able to introduce and implement quality management tools and systems in the organization, and will be able to lead their organizations to compete for various regional and international quality and excellence awards.

Under the presidency of H.H. Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum, the Crown Prince of Dubai, U.A.E, Hamdan Bin Mohammed Smart University (HBMSU) is committed to instigating a culture of quality, excellence and research through e-learning in the Arab world, with emphasis in the academic disciplines of business, quality management, education, healthcare and environment. HBMSU enjoys international credibility and recognition with its academic and professional programs not only being demand-driven, but also customized to meet the growing needs of businesses in the UAE and indeed elsewhere in the Arab world.

Established in 2002, this innovative higher education project has been conceived, crafted and implemented by Dr. Mansoor Al Awar, the Chancellor of HBMSU, as a passionate response to the hopes and aspirations of the new Arab generation, with an emphasis on e-learning as the future of education and empowerment in the region. The pioneering vision of the University has, in fact, paved the way for the UAE Ministry of Higher Education and Scientific Research (MOHESR) to design standards for accreditation for an e-learning institution.


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