Course details
Managing performance in relation to service provision and people management is a core management skill. This workshop is designed to give participants a comprehensive overview of this core management skill using a practical and learning centred approach. It aims to contribute to the further development of the fundamental knowledge, skills and abilities required to introduce and implement a performance management system focusing on developing the capacity and capability of staff.
Introducing the concept of performance management
- National context
- Local perspective
- Reinforcing organisational values
- Engaging with staff
- Motivation
- Managing change
Performance review systems
- A typical performance review cycle
- Manager and individual preparation
- Initial meeting
- Review meeting
- Evaluation meeting
- Personal development
Personal skills
- Communication skills
- Barriers to communication
- Listening
- Giving constructive feedback
- Recognising progress
- Rewarding performance
- Setting goals and targets
- Dealing with a range of behaviours
Managing poor performance
- Improvement and development planning process
- Setting the tone
- Gathering evidence
- Considering explanations
- Planning the way forward
- Links to other HR processes
Course Location
About Health Management Institute of Ireland
The Health Management Institute of Ireland (HMI) is the professional body for healthcare managers across all sectors of the health service in the Republic of Ireland. The HMI is dedicated to meeting the needs of the modern healthcare manager by providing its members with up-to-date and relevant information; training and professional development services; and networking opportunities.
Inform
As a professional body for managers, the HMI is at the forefront of informing and educating Irish health service managers and providing opportunities for information exchange.
Educate
Their high quality and innovative training, education and eLearning interventions are aimed at building the competence and confidence of health service managers and staff. They offer a wide range of programmes and training related services.
Involve
The activities of the HMI are focused on the inclusion and involvement of all Their members. Their regional structure and associated events and regular Forum for Manager series enable local engagement and networking opportunities among Their members.
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