Managing Performance Effectively

Course details

This comprehensive programme brings you on a personal journey involving extensive insight, exploration and practice of skills required to manage the performance of direct reports in the workplace. Participants will be invited to engage in a process of understanding and practising the essential skills required to ensure successful outcomes when managing performance day to day, as well as during formal performance based discussions.

Learning Outcomes

On successful completion of this training course, delegates should:

• Have a deeper appreciation of the opportunities and challenges associated with performance management in the workplace
• Gain a deeper awareness of the managers role and responsibilities within the performance management process
• Know and practise how to, plan and prepare for performance discussions
• Understand and practise the essential communication skills required to lead and manage the performance discussions
• Understand and practise how to give and receive feedback effectively
• Gain an insight into what happens when we are faced with challenging individuals and situations.
• Understand and practise leading and managing challenging conversations to ensure progress and accountability
• How to identify the causes of poor performance and how best to support individual towards successful achievement of performance goals
• Understand when and how to escalate consistent poor performance within the organisation.

Course Programme

• You will gain clarity about what motivates direct reports and then learn how to apply this theory to your specific work context and incorporate this into the performance management process and discussions.
• Learn how to set SMART goals collaboratively, which can encourage Direct report engagement and individual ownership.
• You will learn about and put into practice a model for preparing and conducting effective performance meeting that will ensure productive outcomes.
• You will be introduced to and practice the Communication Tools defined by industry experts as the best practices required to be able to manage and interact effectively with Direct Reports during the performance management process and discussion.
• You gain an appreciation of how to best ensure consistent optimum performance from direct reports.
• You will gain experience of and put into practice a methodology for dealing with different types of conflict that can arise during performance conversations and confidently manage yourself to achieve win- win solutions.
• You will gain knowledge of, analyze and apply the possible causes of poor performance and put into practice the best approach for supporting your direct report to get back on track.
• You will gain an appreciation of how best to deal with persistent poor performance and the options available towards ensuring fair, satisfactory outcomes for all.
• During our preparation process we will take the time to discuss your needs and expectations to check that this programme is a good fit for you.