Managing Performance and Appraisals

Course details

In this course, participants will learn the key elements in the performance appraisal process. In addition, participants will learn how to use the performance appraisal for providing feedback and goal setting.

Course Objectives:

• Definethe performance management and its importance
• Describe the performance management process
• Discuss different appraisal methods
• Explain how to set SMART goals
• Explain the role of competencies in the appraisal process
• Practice conducting an effective performance appraisal discussion

Course Outline:

Module 1: Introduction to Performance Management

• Definition of performance management
• Importance of performance management
• Performance management model

Module 2: The Performance Management Model

• Planning performance
• Monitoring performance
• Analyzing performance
• Improving performance
• Maintaining performance

Module 3: Performance Appraisal Methods

• Graphic rating scale
• Alternative ranking
• Peer comparison
• Forced distribution
• Behaviorally anchored rating scale (BARS)
• Different appraisals methods

Module 4: Setting Objectives

• Guidelines for effective objectives
• SMART goals
• Writing objectives

Module 5: Performance Appraisal Steps

• Defining the job
• The pitfalls of performance appraisl
• Appraising performance
• Providing feedback
• Planning employee development

Module 6: The Appraisal Interview

• Handling a defensive subordinate
• Criticizing a subordinate
• Interviewing to improve performance
• Handling a written warning

Assessment Strategy:

• Participants will be informally assessed on their interaction during sessions and their participation in exercises.