Course details
Dealing with people problems takes up a large portion of any manager?s time. This course is designed to improve your effectiveness in undestanding the nature and causes of people problems by equipping you with the tools needed to better manage the process of resolution. Participants will learn and apply various processes designed to provide a systematic framework for gathering, organising and evaluating information for reasoned decisions. The course will also give you the opportunity to find out your natural reaction to conflict and to build some of the skills necessary to deal positively with conflict in the work place.
Learning Outcomes
On successful completion of this course, participants will be able to:
- Describe the difference between problem people and people problems
- Apply active listening skills to accurately identify the roots of a problem
- Explain the usefulness of collaborative problem solving and decision making
- Analyse their own conflict management style
- Formulate coping strategies for dealing with difficult people and difficult situations.
Target Audience
Managers and supervisors who have staff directly reporting to them.
Entry Requirements
None required
Updated on 08 November, 2015Course Location
About Bahrain Institute for Banking & Finance
We_They plays a vital role in the training and development of human capital in the Kingdom of Bahrain. Our commitment to excellence has strengthened our position as the top provider of quality education across all major business disciplines. We serve as a partner to numerous world-class institutions; delivering thought leadership, research and advisory, assessment and training in the areas of Accounting and Finance, Academic, Executive Development, Banking, Leadership and Management, Insurance, Islamic Finance and Information Technology; resulting in a complete business solution.
We_They covers a wide spectrum of subject matter, with over 300 different courses offered to the financial and corporate market; tailor-made training solutions based on organisational requirements; specialised programmes taught by leading market specialists; and professional qualifications and degree programmes in partnership with major international organisations.
We_They continues to exceed global benchmarks for many of the qualifications it offers with its affiliates.
Since its inception in 1981, We_They has grown from training 450 applicants a year primarily within the banking industry, to 20,000 drawing participants from all sectors of the economy, and are proud to have qualified over 200,000 learners in the last 3 decades.
Our faculty comprise of market practitioners, academics and qualified senior industry professionals. Their perse backgrounds ensure an enriched participant experience, striking the perfect balance between theory and practice.
We_They has made its mark internationally with clients in Asia, Africa, Europe, USA and the Middle East, well on its way to becoming the global institute of choice.
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