Managing People

Course details

Managing people and performance is the key challenge for most managers. This module provides the mix of skills needed to support and build a team, whilst delivering organizational goals.

By the end of this workshop, participants will be able to:

• Apply skills in practice
• Deliver measurable results to the organization
• Be clear about their managerial role and its responsibilities
• Have gained key management communication and process skills
• Be able to motivate their team
• Know how and when to address performance issues for maximum impact
• Know the elements of effective appraisals
• Learn about the types of teams.
• Learn the art of disagreement and dialogue.
• Learn the conflict management philosophy.
• Learn the essential conflict management abilities.
• Study the various transformative approaches to conflict.
• Learn the steps of transformative mediation.
• Learn the concept of conflict transformation.
• Know when to coach.