Managing People

Course details

OVERVIEW

People are the most valuable resource in any organisation and people who achieve results through others will benefit from this practical ‘hands-on’ programme. The fetac level 6 accreditation will be awarded to participants who complete theworkshops, provide a learner record and submit a 2,000–2,500 word assignment 6 weeks after the last day of the programme. Ideally on completion of this programme, participants will have acquired a range of people management skills which will enhance their effectiveness, efficiency and productivity, thus benefiting the

OBJECTIVES

• To create an environment which motivates people to work to their optimum level
• To set goals and standards
• To equip delegates with effective “People Management Skills”
• To enhance the motivation and confidence of the supervisor
• To design, implement and change standards
• To appreciate the value of effective and open communication within the organisation

SUMMARY CONTENT - DAY 1

ROLES AND RESPONSIBILITIES

• Revisiting your role and responsibilities
• Barriers to your role
• Authority limits and boundaries of your role
• Kiersey Temperament Sorter (Profiling)

COMMUNICATING TO INFLUENCE:

• How to get real understanding
• Barriers to effective communication within a team
• The importance of active listening / and of body language
• Characteristics and styles of leadership
• What is leadership?
• Leadership v Management
• The traits of an effective leader
• Different leadership styles
• Understanding Emotional Intelligence (EI)
• Influencing through EI
• Empowering People to act

SUMMARY CONTENT - DAY 2

TEAM MANAGEMENT

• Taking responsibility for your Team
• Belbin Questionnaire
• Achieving a balanced role which incorporates the people management

function

• Review management style, people versus task
• Circle of concern vs circle of influence
• Where you can make a difference

DELEGATION

• Why delegate?
• What stops you from delegating?
• What to delegate? / What not to delegate?
• Delegating responsibilities and roles to key staff
• Follow up on delegates – closing the loop

MANAGING CONFILICT

• Understanding the underlying causes of conflict
• Dealing constructively with difficult people
• Assertive vs Aggressive behaviour
• Gaining an understanding of Legislation, Regulation and Policies.

SUMMARY CONTENT - DAY 3

PERFORMANCE MANAGEMENT DEVELOPMENT

• Three factors in performance – people, project, team
• Goal setting
• Techniques to help you to tap into your creative resources – expanding

beyond the limits - thinking “outside the box” (appraising a job / not doing it the same

way just because it has been done that way for years)

• Conducting the Appraisal Interview
• Giving and receiving feedback
• Understanding Disciplinary Policies and Procedures

COACHING – AN OVERVIEW

• What does being a Coach/Mentor mean?
• The coaching process
• The characteristics of a good Coach
• Establishing trust and building confidence
• Self Motivation - Motivational strategies - Morale Boosting

TIME MANAGEMENT

• Analysing your time / prioritising (Time Management Matrix)
• Addressing Time wasters
• Controlling interruptions
• Establishing your work patterns (productive times of the day)
• Meeting targets

PERSONAL EFFECTIVENESS

• Becoming more efficient and effective
• The 7 habits of highly effective people
• Interpersonal relations - dealing with difficult situations/ difficult people