Managing & Maintaining Windows 8

Course details

This course will provide you with the knowledge and skills required to support a Windows 8.1 deployment in medium and large enterprise environments and to resolve technical issues by developing a troubleshooting methodology for Windows 8.1.

Objectives

This course is designed to teach you how to:

• Describe the processes involved in planning and using a
• troubleshooting methodology for Windows 8.1.
• Troubleshoot start up issues and operating system services on a Windows 8.1 system.
• Resolve issues related to hardware devices and device drivers.
• Troubleshoot computers remotely.
• Troubleshoot issues related to network connectivity.
• Troubleshoot client configuration failures and GPO application issues.
• Troubleshoot issues related to user settings.
• Troubleshoot remote connectivity issues.
• Resolve issues related to accessing resources from computers that are domain-joined.
• Resolve issues related to accessing resources from computers that are not domain-joined.
• Troubleshoot issues related to application installation and operation.
• Maintain Windows 8.1 following deployment.
• Design and implement extranet connectivity for Windows 8.
• Recover a computer running Windows 8.1.

Content

• Module 1: Installing and Configuring Windows Server 2012
• Module 2: Managing Windows Server 2012 by Using Windows PowerShell
• Module 3: Managing Storage in Windows Server 2012
• Module 4: Implementing Network Services
• Module 5: Implementing Remote Access
• Module 6: Implementing Failover Clustering
• Module 7: Implementing Hyper-V
• Module 8: Implementing Failover Clustering with Windows Server 2012 R2 Hyper-V
• Module 9: Implementing Secure Data Access for Users and Devices
• Module 10: Implementing AD DS
• Module 11: Implementing AD FS
• Module 12: Monitoring and Maintaining Windows Server 2012

Prerequisites

We recommend that attendees of this course have:

• Networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), User Datagram Protocol (UDP), and Domain Name System (DNS)
• Microsoft Active Directory Domain Services (AD DS principles and fundamentals of AD DS management
• Understanding of the Public Key Infrastructure (PKI) components and working knowledge of the fundamentals of Active Directory Certificate Services (AD CS)
• Windows Server 2008 R2 or Windows Server 2012 fundamentals
• Microsoft Windows Client fundamentals; for example, working knowledge of Windows XP, Windows Vista, Windows 7 and/or Windows 8
• Fundamentals of management and experience using the Microsoft Office 2013 system or the Microsoft Office 2010 system
• Windows Automated Installation Kit (WAIK) components including Windows PE, Windows SIM, VAMT, ImageX, USMT, and DISM concepts and fundamentals

Who should attend?

• This course is intended for: Enterprise Device Support Technician (EDST), who provide Tier 2 support to users running Windows desktops and devices in medium to large enterprise organizations, within a Windows domain environment. EDSTs are experienced IT Professionals who focus on a broad range of technical issues for Windows operating systems, devices, cloud services, applications networking, and hardware support. Key responsibilities include resolving technical issues pertaining to Windows installation and migration, activation, performance, profiles, settings and device synchronization, local and remote network access, access to applications, access to data and printers, authentication, endpoint security and policy, operating system and data recovery.
• Students preparing to take exam 70-688