Managing Interdepartmental Communications in Hospitality Industry

Course details

Every hotel is a product of multiple inter-connected departments, working together with the same collective goal. An outstanding guest-experience can only be provided when every department performs both flawlessly and in perfect synergy with every other. Which along with reliable staff performance also demands strong, constant and well-managed communication. Depending on the size and type of the establishment, managing interdepartmental communications can be incredibly complex. Though often overlooked as an afterthought, communications management can have a direct impact on the way the wider business performs.
This targeted tutorial has been designed for current and prospective manager, supervisors and team leaders alike. Explore each key hotel department in-depth, including the marketing and sales department, housekeeping, food and beverage, maintenance, security, banqueting/special events and HR management departments. Learn how strong communication ensures every department is on the same page and contributing to the same collective goals.

Objectives

• Discuss the Role of communication in different hotel departments
• Explore the Role of Total Quality Management in Effective Communication

Programme Content

Topics:

• Marketing and Sales Department
• Housekeeping Department
• Food and Beverage Department
• Banquet Department
• Controller
• Maintenance or Engineering Department
• Security Department
• Human Resources Management Department

Course Benefits:

• Full Tutor Support
• Self paced, no fixed schedules
• Available to students anywhere in the world
• 24/7 Access to the LMS ( Learning Management System )
• Easy to understand quality e-learning study materials
• The benefit of applying for NUS extra Discount Card.

  Updated on 12 November, 2017