Managing Difficult Performance Reviews

Course details

How to Deliver Positive Feedback in Tough Conversations

For most managers, the toughest discussions of the year are in the form of annual performance reviews.

Naturally, these sessions can lead many to feel uncomfortable.

The way you handle these conversations is even more difficult when you have to deliver feedback in this environment of economic uncertainty.

However when conducted properly, these sessions provide you with a great opportunity to help your employees focus on their goals and boost their morale — while correcting flaws that can hold them back.

This program explores tested methods to help you prepare for and conduct these discussions in a way that invites balanced participation, stays true to your message, focuses on performance, gains acceptance and reduces defensiveness.

About Your Instructor:

Dr. Joseph Reed is an organizational consultant who provides training and other individual and organizational effectiveness services to corporations and institutions. He served as a Marine Corps officer, university administrator, and manager of training and development. He also taught management theory, organizational behavior, and strategic management at St. Joseph's University in Philadelphia. In addition, he has authored several AMA courses, including "Management Skills for New Managers" and "Mastering Organizational Politics, Influence, and Alliances." He currently heads J.R. Training, Inc