Managing Conflict & Positive Assertiveness

Course details

This workshop is a guide to encourage you to stop for a moment, to look for the warning signs in people's behavioural patterns before they get out of hand and disrupt others and the relationships essential to the smooth running of the workplace, and to analyse what it is that makes them tick.

Course Outline

Module 1

• What is Conflict?
• Understand what makes us Tick?
• Understanding Yourself
• Develop your Emotional Intelligence
• Different Styles of Behaviour

Module 2

• The 10 Most Unwanted Behaviours
• Coping with Different Problem People
• Step into their shoes and accept differences
• Display Leadership

Module 3

• Positive Attitude
• Responding to Conflict
• Use the right tool for the situation

Module 4

• Develop your Assertiveness
• The Significance of Body Language

Module 5

• How to Say "No" 
• Deal with Difficult Clients

Module 6

• You're in Control Now
• Develop your Skills
• Resolve Conflict effectively