Course details
Necessary Knowledge (Module 1)
Methodology:
- Pre event web based activity
- Facitlitation and instruction (Highly interactive)
- Video material
- Case studies and role plays
- The big picture
- The three conflict management systems
- The universal structure of conflict
- Professional and self-help mediation
- Beyond common sense: The nature of conflict
- Discovering our Wrong Reflexes
- The Retaliatory Cycle
- Video: Seeing the cycle, defining conflict, recognizing its costs
- Levels of conflict
- Why mediation works: The magic within the method
- The Conciliatory Cycle
- The Conflict Mountain
- The Forces toward Harmony
- A Paradigm Shift
- Preparing to take action
- Successful Conflict Conversations (Module 2): Self Mediation
- What, when, and why
- What is Self Mediation
- When to use Self Mediation
- Video: The Clash (revisited)
- Deciding to use Self Mediation
- Preparing the issue statement
- How to perform Self Mediation
- Step 1: Find a time to talk
- Video observation, skill practice
- Step 2: Plan the context
- Step 3: Talk it out
- Video observation, skill practice
- Step 4: Make a deal
- Video observation, skill practice
Course Location
About Positive2Work Skillnet
The Positive2Work Skillnet is made up of small, medium & large companies from all sectors of the Irish Economy. The member companies of Positive2Work Skillnet have come together to explore how the intervention of effective strategies, supported by training solutions and people development, can positively impact on the quality of employees working lives and the competitive environment within which network member companies operate. The aim of the project is to create a Positive2Work environment for all employees within the member companies of the Skillnet.
To date the Skillnet has delivered training that support the areas of:
- Building Resilience / Stress Management
- Conflict Management / Building Constructive Relations
- Change Management / People Management
While also working directly with member companies to deliver training that both incorporates the Positive2Work objective and meets their individual needs.
Positive2Work has approved funding until the end of 2013.
Positive2Work Skillnet provides subsidised training to member companies and offers free training for job-seekers. Members can also influence what courses are provided by the network.
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