Management Skills

Course details

Program Objective

By the end of this workshop you will be able to:-

• Clarify the scope and nature of a managerial position.
• Learn some ways to deal with the challenges of the role.
• Recognize the responsibilities you have as a manager, to yourself, your team, and your organization.
• Learn key techniques to plan and prioritize your tasks effectively.
• Acquire a basic understanding of leadership, team building, communication, and coaching.
• Develop strategies for motivating your team, giving feedback, and resolving conflict.

Program Outline

• Introduction and Course Overview
• Adjusting to Your Role
• A Manager’s Responsibilities
• Making Plans
• Setting Goals
• Planning for Success
• Leadership
• The Situational Leadership Model
• Problem Employees
• Synergy
• Trust
• Team Development
• Communication
• The Communication Process
• Motivation
• Providing Feedback
• Giving Instructions
• Orders, Requests and Suggestions
• Delegation
• Dealing with Conflict
• Dealing with Others
• Discipline
• Workshop Wrap-Up