Management of Contracts & Contract Claims PetroTech

Course details

While the object of international contracting is to write and manage contracts so as to minimize disputes, some disagreements are inevitable. These can arise from failures by one of the parties, but also often arise from misunderstandings as to obligations under the contract.

This programme will look at how claims (and counter claims) arise; how they can be reduced or avoided by good contrcts management; how they should be evaluated when received, or prepared when being delivered and how to resolve disputes arising from such claims. It will also, and most importantly, look at ways of avoiding disputed claims in the first place.

Once a dispute starts, it can usually be solved most effectively by negotiation between the parties. However, if this does not prove effective, some sort of third party intervention is required.

Traditionally, this has tended to focus on either involving state courts (litigation) or the equivalent private method of getting a third party to make a decision (arbitration). However, there are now many more techniques available in the international market, including expert determination, mini-arbitration, pendulum arbitration, adjudication, and other techniques whereby a third party decides the matter for the parties. In addition, there are also mediation, conciliation, hybrid solutions such as Arb/Med, where a third party facilitates the settlement by the parties themselves, rather than imposing a decision. Many of these techniques rely on looking at the parties' interests, rather than their strict legal rights.

All of these processes, and indeed, claims and counterclaims generally, become more complicated when placed in an international context. This is particularly the case where a foreign law and/or legal system is involved, with which you may not be familiar, and which may include rules which conflict with those of your own country.

The programme will deal with commercial disputes arising from Contracts written in the English language, but will use techniques which have wide application to the resolution of disputes.


  • Provide an understanding of how and why claims and counterclaims arise
  • Explain the differences between claims and counterclaims
  • Identify common causes of claims and disputes, and how to avoid them
  • Discuss how to develop contracts management procedures to avoid disputes over claims and counterclaims, while resisting unjustified claims
  • Enhance understanding of basic negotiation techniques to be used when resolving disputes
  • Provide an understanding of some of the main methods of dispute resolution involving third parties
  • Develop an understanding of Traditional and Alternative Dispute Resolution techniques, including different ways of resolving disputes without recourse to courts or arbitration
  • Provide strategies and tactics for negotiating during disputes
  • Explain how to use contract provisions to reduce the risk of claims and disputes


  • Claims avoidance
  • Claims management
  • Negotiating
  • Dispute avoidance
  • Developing strategies and tactics
  • How to prepare counterclaims
  • Understanding issues in a complex international environment
  • Analysing and drafting contract clauses
  • Understanding of different legal systems and their approaches to contracts
  • Commercial awareness
  • Looking to resolve disputes based on interests, not just rights


  • Increased recognition of the causes of claims and disputes
  • Improved contracts management leading to fewer disputes and more rapid resolution of those that do arise
  • Develop negotiation skills, which will be useful tools in all types of negotiating
  • Heighten understanding of the available methods of resolving disputes
  • Increase working knowledge of legal implications and potential problems with foreign legal systems
  • Improve understanding of different approaches to resolution of disputes in an international context
  • Understand the issues arising from the enforcement of judgments or awards where the parties are in different countries
  • Improve ability to reduce the risk of claims and disputes
  • How to manage dispute resolution processes


  • Expanding the expertise of personnel involved in claims review, negotiation and management will allow project and general management teams to be more effective
  • Disputes should be reduced and those that still exist should be settled more quickly, with less cost, delay and disruption
  • A better understanding of alternative dispute resolution processes will allow the correct technique to be chosen that is most effective in relation to the particular dispute
  • A better understanding of legal and practical issues will allow the more effective management of external legal and other resources
  • Skills learned on the course will allow negotiations to be conducted with more confidence, and with the ability to deal with issues quickly and with certainty, thus reducing the time taken to bring negotiations to a conclusion
  • Non-lawyers will find it easier to instruct and work with specialist lawyer colleagues, improving the performance of both parties
  • Claim and dispute avoidance skills will be enhanced, as will the ability to manage such issues as do arise in an effective manner

Participants will be introduced to some of the latest international practices in dispute resolution and shown how to build such practices into their contract documents.


Training will involve a high level of interaction and delegate participation. The intention is that the trainer will explain issues using real examples, many from the trainer's personal experience, but will then involve the delegates in discussion, using the information provided. There will also be role play sessions on negotiating, where delegates will work as teams to seek to agree disputes in realistic scenarios.

Delegates are encouraged to bring real problem examples with them, for discussion on a confidential basis, and to share their experience of particular issues in their company or industry. Time will be allowed for general discussions, and for one-to-one discussion with the trainer.


How Claims and Counter Claims arise

Causes of typical claims

  • Poor drafting of requirements
  • Lack of clarity in Scope of Work/Services
  • Misunderstanding of legal or technical obligations

             - By Client

             - By Contractor/Supplier

  • Deliberate "misunderstanding"

Counter claims - how they differ from claims

Rights of set-off

Obligation to perform work



  • Acceleration


Extension of time

Force majeure

Overview of main contractual provisions relevant to claims and counter claims

Types of Claims and Counter claims

Types of claims, in construction and other areas - and their distinctive features

  • Re-measure disputes
  • Variations - disputes on valuation
  • Variations - disputes as to whether there is change
  • Breaches of contract
  • Quality of workmanship

              - Re-work

  • Rejection of goods
  • Full rejection
  • Partial rejection
  • Liquidated damages and penalties
  • Warranty claims
  • Interface problems - are these always the Contractor's responsibility?
  • Tracking change where client involvement is limited
  • Special issues with documentation in EPC and turnkey contracts
  • Special issues with EPC/Turnkey contracts

Presenting and Evaluating Claims and Counter claims

Requirements for claim presentation

  • Notices
  • Timing, and time limits

              - Are time limits binding?

  • Format
  • Information
  • Supporting documents

Defining features of claims evaluation and management

Recognising the causes of claims

Warning signs of disputes

Recording claims

Reviewing claims

  • Requesting further information
  • Realistic appraisal
  • When to make admissions - and denials
  • Offers of settlement
  • Independent review

Cumulative effects

Managing claims quickly and effectively to avoid disputes

Managing claims and disputes

Involving lawyers

Managing the legal process

Setting goals

Decision trees

Controlling costs - and including them in your thinking

Dispute Resolution

What is a dispute?

Introduction to dispute resolution methods and techniques

  • Stage negotiation - setting up internal dispute resolution within the contract
  • Measures of success - win-win negotiation

             - Understanding what constitutes a "win" for you

             - What will be a "win" for the other party?

             - Mirror negotiation/red teams

  • Negotiating "without prejudice"
  • Making offers
  • Compromise
  • Bargaining

Interest-based negotiations

Moving away from rights-based thinking

Making the cake bigger - settling other issues

Non-financial solutions

Long-term business relationships

Defusing conflict

Personality clashes and how to avoid them

Dealing with disputes as they arise - not letting them fester

Traditional dispute resolution

  • Litigation

              - Use of foreign courts

              - Enforcement

  • Arbitration
  • Domestic
  • International
  • Single or panel
  • Enforcement
  • Issues with evidence and production of documents


Med/Arb and Arb/Med


Expert determination

Early Neutral Evaluation


Dispute Review Boards

Pendulum arbitration

Conflict and its resolution

Differences between alternative dispute resolution methods

Ethical concerns

  • Audit trails
  • Avoiding the suspicion of unethical behaviour
  • Problems with settlements based on interests, not rights
  • Applying the same anti-corruption systems to claims as to tendering

Avoidance is better than resolution

Avoiding claims and counter claims

Avoiding disputes

Avoiding litigation and arbitration

Opportunities to role play a few straightforward negotiation scenarios involving typical contractual claims, counter claims and disputes

Practical application of techniques

Final questions and wrap-up 

Course Location

About PetroTech


The adage that “knowledge” is power holds very true in this industry. In order to maximize results we are constantly updating and upgrading ourselves. This commitment to ongoing skills development is one of the reasons we are success, the belief that there is a “better way to do things” is what motivates us each and every day. By aligning with us you are going to benefit from our years of expertise in real world scenarios. Classroom learning is great but there is no substitute to real world experience which is what we are bringing to the table.


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