Course details
This course is designed to help managers apply supervisory management concepts, principles, creative thinking and specialist skills to a range of healthcare related contexts and situations. It aims to encourage managers and supervisors to exercise and assume personal responsibility for prioritising, managing and organising their own work and that of their team in order to achieve required organisational and personal objectives whilst increasing self-esteem and self-confidence.
Content
Role of the manager/leader
- Managing V Leadership
- Leadership characteristics
- Your management style
- Motivation
- Developing effective teams
- Managing team conflict
- Managing resources
Communications skills
- Getting your message across
- Influencing
- Barriers to communication
- Assertiveness
- Body language
- Listening
Employee performance
- Performance management
- Giving feedback
- Recognizing progress
- Managing poor performance
- Rewarding performance
- Setting goals and targets
- Personal development planning
Culture/managing change
- What is culture?
- How is culture established?
- Changing the culture
- Types of change
- Overcoming resistance
Employee relations skills
- Managing absenteeism
- Handling grievances
- The disciplinary process
- Dignity at work issues
- Policies and procedures
- Employment law highlights
Personal effectiveness
- Time management
- Making meetings work
- Managing personal stress
- Delegation
- Personal action planning
Course Location
About Health Management Institute of Ireland
The Health Management Institute of Ireland (HMI) is the professional body for healthcare managers across all sectors of the health service in the Republic of Ireland. The HMI is dedicated to meeting the needs of the modern healthcare manager by providing its members with up-to-date and relevant information; training and professional development services; and networking opportunities.
Inform
As a professional body for managers, the HMI is at the forefront of informing and educating Irish health service managers and providing opportunities for information exchange.
Educate
Their high quality and innovative training, education and eLearning interventions are aimed at building the competence and confidence of health service managers and staff. They offer a wide range of programmes and training related services.
Involve
The activities of the HMI are focused on the inclusion and involvement of all Their members. Their regional structure and associated events and regular Forum for Manager series enable local engagement and networking opportunities among Their members.
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