Course details
This workshop is designed to address two main areas: Manage Operations for Service and Manage Service Performance. The former encompasses knowledge in the effective management of resources, together with the use of organisational guidelines to manage service operations. The later teachesa application skills in managing service quality and customer satisfaction.
Course Content
- Recognise resources required for service operations in accordance to the organisation’s service operations plan.
- Implement service operations to achieve service excellence
- Resolve performance issues and monitor feedback from customers and team
- Recognise the importance of organisation’s service standards in attaining service excellence
- Assess gaps between actual service performance and organisation’s service standards
- Communicate and monitor service performance levels
Target Audience
This course is suitable for Call Centre Supervisors, Crew/Section/Team Leaders, Assistant Store Managers, Supervisors, Service Team Leaders
Assessment and Certificate
Upon successful completion, participant will receive a WSQ Statement of Attainment.
Updated on 08 November, 2015Course Location
About Singapore Chinese Chamber Institute Of Business
The Institute caters to the learning and development needs of a wide variety of trainees and students, including industry/company leaders, senior managers and working professionals, both local and international. The programmes offered can be broadly classified under business studies, language & culture studies, skills training and customised programmes. Being a wholly owned subsidiary of SCCCI, most of our programmes are run in Mandarin, to cater to the needs of SMEs and the Chinese business community.
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