Manage Difficult Conversations: Beginner's Guide Guardian Academy
Price: USD 13
USD 140
  • Duration: 1 Hour

Course details

What you'll learn-
  • Feel more confident holding conversations about challenging topics
  • Improve your way of relating during talks
  • Increase skill set for holding these talks
Description-

Learn the basic concepts, skills and mindsets for holding talks about difficult or tough topics. Many managers fear holding these talks, yet they are essential to your success as a leader. This course will take you step-by-step through a talk with practical examples and proven advice.
Build Your Confidence and Skill Set
A study by CPP Inc found that employees in the US spend approximately hours per week dealing with workplace conflict. Psychometrics Canada found in their study that 32% of employees have to deal with conflict ;
Handling difficult requires skill and empathy, but in the end it also about having the courage to go ahead and do it. In the course we will address all of those aspects so you can make a habit to face these issues head on in a good, effective way.
Content and Overview
Special attention has been made remove all the "fluff" from this course so it just filled with practical advice and ;The course also helps you get started right away with carefully crafted assignments.
You will learn to prepare yourself before the talk to avoid unnecessary emotional tension that could otherwise create undesired outcomes. During the course you will also create a plan for an actual talk that will make it easier to hold the talk and that sets you up for success.
You will also strengthen your skills when it comes to analyzing the situation so you can find the real problem, addressing it clearly and effectively. You will also learn how to craft a crystal clear purpose for the talk and how stay on track even when the other person or you own emotions try to derail you from reaching that purpose.
Throughout the course you will benefit from proven methods and actual phrases that you can to start and end a talk in a way that increases the chances of everyone involved walking away feel good about the talk.
All major sections of the course has a methodically structured quiz at the end to make sure you have grasped the important pointers from that sections. You will also walk away with downloadable material that you can use for future reference.
  Updated on 03 November, 2021

Eligibility / Requirements

  • This course is for managers and leaders on different levels in organisations
  • If you are feeling a bit unsure on how to approach and hold conversations about difficult topics then this course is for you
  • You do not need to have the formal position of a manager to get benefit from this course
  • If you have a long experience of holding these conversations and are looking for a course on legal and cultural aspects of talks, then this course is NOT for you

About Guardian Academy

Guardian Academy is headquartered in the United Kingdom. Since 2020, Guardian Academy brings together diversified areas of knowledge and has a privileged position for facilitating the contemporary evolution of distance learning. Our quality of e-learning and e-teaching is attracting an ever-increasing amount of learners from around the globe.  We provide Instructor-led online self-paced audiovisual courses.

We are always promised to provide an interactive, effective and affordable distance learning facility through our e-Learning platform. Our online courses are designed to assist you to step up your career, build a better skill set, and, most importantly, gain the necessary knowledge to excel in that specific subject matter. We are a team of leading industry experts, academicians, researchers and freelance educators. Our goal is to help the sophophiles, epistemofiles and businesses to empower themselves through optimum knowledge and skill.

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