Manage Crisis Situations

Course details

How an organization handles a crisis says a lot about them. Crisis management is a very useful tool in every leader’s tool box—not used frequently, but like a power drill, an absolute essential and life-saver when the occasion calls for it.

HELPS LEADERS…

• Allocate resources for response-handling in accordance to crisis management plan
• Identify crisis response and recover activities to be implemented in accordance with recovery strategies and business continuity strategies
• Document crisis response and recovery activities data in accordance with information format requirements
• Implement ‘return-to-normal’ procedures in accordance with crisis management plan
• Communicate organizational crisis management key messages to relevant stakeholders

APPROACH TO LEARNING

The programme is conducted in an informal and interactive style peppered with discussions, real life illustrations, case studies and experiential exercises.

The assessments are a combination of written work, case studies and group work.

The average teacher-student ratio is 1:15.

RELEVANT TO

Crisis management managers, department heads, high potentials being groomed for leadership positions, and those who wish to gain insights into crisis planning methodology

Learners will have to have at least ‘O’ level certification or equivalent to enroll in this programme.

CERTIFICATION

Learners will be assessed as ‘Competent’ if they pass the assessments in the programme and have at least 75% attendance.

Learners who are certified ‘Competent’ at the end of the course will receive a Statement of Attainment (SOA) under the WSQ LPM framework.