Manage a Diverse Service Environment

Course details

This course focuses on the equipping you with knowledge and skills to promote an inclusive work environment. It involves developing strategies to build team cohesion, 

ability to assess persity challenges and opportunities, and methods to manage persity challenges and opportunities, to achieve organisational service excellence.

Target Audience:

This course is for supervisors and team leaders from various service industry sectors. However, it is recognised that service is extended not just to external customers but internal customers as well. 

What You Will Learn:

• Promote an inclusive work environment which embraces persity
• Build team cohesion to achieve organisational service excellence
• Manage challenges & opportunities relating to persity that have implications on service delivery

Methodology: Mini lectures, interactive activities, group / inpidual exercises, role-plays, independent learning sessions & mutual sharing / feedback sessions 

Requirements: Employability Skills WSQ – Workplace Literacy Level 4 / O-Level English AND

• 1 year of working experience in a supervisory role (preferably in the service sector) OR
• 3 years of working experience in the service sector (non-supervisory)

Teacher & Student Ratio: 1:25 (maximum capacity)