Course details
This course focuses on the equipping you with knowledge and skills to promote an inclusive work environment. It involves developing strategies to build team cohesion,
ability to assess persity challenges and opportunities, and methods to manage persity challenges and opportunities, to achieve organisational service excellence.
Target Audience:
This course is for supervisors and team leaders from various service industry sectors. However, it is recognised that service is extended not just to external customers but internal customers as well.
What You Will Learn:
- Promote an inclusive work environment which embraces persity
- Build team cohesion to achieve organisational service excellence
- Manage challenges & opportunities relating to persity that have implications on service delivery
Methodology: Mini lectures, interactive activities, group / inpidual exercises, role-plays, independent learning sessions & mutual sharing / feedback sessions
Requirements: Employability Skills WSQ – Workplace Literacy Level 4 / O-Level English AND
- 1 year of working experience in a supervisory role (preferably in the service sector) OR
- 3 years of working experience in the service sector (non-supervisory)
Teacher & Student Ratio: 1:25 (maximum capacity)
Updated on 08 November, 2015Course Location
About Training Vision Institute
Established since 1991, Training Vision is a leading training institute. Training Vision Institute provides an integrated and holistic approach towards the design and methodology of Workforce Development training programmes. In addition, Training Vision Institute also offers consultancy services, where customised solutions are created to suit your company's needs.
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